Uniphore

SEPTEMBER 22, 2021

Interaction analytics takes unstructured data from customer interactions across multiple channels and harnesses it to let you understand the true voice of the customer. Leading solutions will use machine learning to guide the technology in recognizing and classifying elements. Intent recognition and analysis.

Unstructured Data 100

Unstructured Data Contact Center Machine Learning Compliance 100

Execs In The Know

MARCH 4, 2022

By aggregating structured and unstructured data from every customer touchpoint, customer journey analytics provides a comprehensive, end-to-end view of the journey your customers take from the first introduction to post-purchase experiences. Choose a customer journey analytics solution that learns over time. About CallMiner.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98

SurveySensum

FEBRUARY 24, 2025

Machine Learning Models : Training algorithms on labeled datasets to predict sentiment based on language patterns. Both Work With Unstructured Data : Both text and sentiment analysis deals with unstructured customer data and feedback, such as texts, emails, surveys, social media conversations, online reviews, etc.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

SurveySensum

DECEMBER 24, 2024

Analyze and identify top customer complaints and sentiments and recurring patterns, automatically using machine learning and AI-enabled text and sentiment analytics. Yeah, SAP owns Qualtrics, and it works best in multiple industries like healthcare, finance, tourism, retail, automobiles, etc. Qualtrics Remember SAP?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

MARCH 7, 2025

Businesses in the healthcare industry must focus on two key aspects to enhance the overall patient experience: Managing thousands of patient feedback efficiently. Ensuring data security and privacy at all times. What is Text Analytics for Healthcare? Thats where Text Analytics for Health comes in. Lets dive in!

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52