Retently

MARCH 14, 2023

Product reviews and Net Promoter Score (NPS) surveys are commonly used to measure customer experience and collect zero-party data. Consider this, there are 1,796 review tools available in the Shopify marketplace, as opposed to only 33 for NPS software. Quite a difference, wouldn’t you say? So, let’s get started.

NPS 140

NPS Net Promoter Score Customer Satisfaction Customer Feedback 140

Retently

JULY 8, 2024

Over the last decade, Net Promoter Score® has gradually become the new standard for measuring customer loyalty and satisfaction, not just for startups but for businesses around the world. Popularly labeled as the “ultimate question”, the NPS® survey has made the long customer satisfaction surveys obsolete (for good!),

Net Promoter Score 148

Net Promoter Score NPS Non-Profits Customer Satisfaction 148

Fonolo

MARCH 11, 2021

Healthcare #CCTR Click To Tweet. The average abandon rate for the medical and healthcare industries is 13% – TalkDesk. Net Promoter Scores (NPS). NPS is a customer experience metric used to measure your members’ loyalty to your business and brand. DID YOU KNOW? First Call Resolution (FCR).

Net Promoter Score 131

Net Promoter Score Healthcare NPS Social Media 131

Intercom, Inc.

MAY 22, 2019

To understand the voice of the customer , companies need to measure three critical points in the user experience: onboarding effort, support satisfaction and an overall net promotion score that measures relationship health. It’s time for product teams to go from being revenue-led or product-led to being customer-led.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Lumoa

JUNE 4, 2018

Leading companies in healthcare, telecommunications and banking across Nordics already benefit from real time Net Promoter Score (NPS) analytics that can handle feedback in all major languages.

Net Promoter Score 113

Net Promoter Score AI Customer Experience Machine Learning 113

Lightico

MARCH 5, 2025

Lengthy onboarding & verification processes Customers expect instant digital onboarding, customers expect instant digital onboarding and seamless account verification when interacting with financial services, insurance providers, and many enterprise institutions ranging from healthcare to power utilities.

Compliance 52

Compliance CX Customer Experience Healthcare 52

Customer Bliss

JULY 5, 2016

She describes the transformation she is leading for one of the largest national healthcare providers. She is most proud of her role in improving the health insurer’s NPS scores in the double digits over the past 12 months and helping the organization pivot from a B2B to a B2C company. More About Natalie.

Healthcare 0

Healthcare Customer Experience Net Promoter Score B2C 0

Zendesk

MAY 2, 2022

Healthcare workers were deeply impacted by the global pandemic. People turn to healthcare professionals when they’re worried and sick, so great customer service is absolutely critical. Read on to see how three healthcare companies are creating better customer experiences. 1: Adapt to changing patient needs in the virtual world.

Healthcare 52

Healthcare Customer Experience Net Promoter Score Hospitality 52

SurveySensum

MARCH 12, 2025

Cross-tabulation converts raw data into a strategic tool to determine whether you are maximizing public health initiatives by examining healthcare access across demographics. Net Promoter Score Analysis Cross-tabulation takes your NPS analysis beyond just scoresit uncovers the why behind customer sentiment.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Actionable Insights NPS 52

CommBox

JUNE 25, 2023

million customers, and tens of thousands of doctors, consultants, and other healthcare professionals. Based on the customer inquiry, the system redirects the inquiry to the right team, at the right hospital or healthcare facility, in the right geographic region, and at the right time of day. Take Clalit, for instance.

Net Promoter Score 98

Net Promoter Score Hospitality Hospitality Healthcare 98

InteractionMetrics

APRIL 17, 2025

Features & Usability Survey Vista includes templates for NPS, CSAT, engagement, and exit survey creation. Metrics Cards display real-time scores. Best For Mid-sized companies in education, healthcare, or hospitality that need to collect regular employee feedback on a lean budget.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Lumoa

OCTOBER 24, 2023

A high Net Promoter Score (NPS), a large number of new customers in a month, or fewer unsatisfactory customer service request conclusions, are just some of the metrics we use to measure an effective customer experience. Success in customer experience (CX) can be represented by numbers.

Net Promoter Score 78

Net Promoter Score Customer Experience NPS Healthcare 78

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Zendesk

SEPTEMBER 22, 2022

Inovalon is the nation’s most widely used healthcare cloud platform. Founded in 1998, the company is a leading provider of cloud-based software solutions, empowering data-driven healthcare that enables better care and health outcomes. In the healthcare industry, it’s critical to have a rapid response time. asks Blumenthal.

Net Promoter Score 52

Net Promoter Score CX Healthcare Innovation 52

Shep Hyken

SEPTEMBER 16, 2022

Categories are key to producing actionable insights on top of rating questions, such as CSAT score (customer satisfaction),? net promoter score (NPS) , how customers are responding to specific features and why some customers may be unhappy with the product or service. . Relying on the power of A.I.,

Customer Feedback 61

Customer Feedback Artificial Intelligence Net Promoter Score Actionable Insights 61

SurveySensum

FEBRUARY 4, 2025

The tool is AI-powered and especially suitable for B2B, automotive , SaaS , Telecom, Retail, Insurance, Healthcare, and NBFC industries. You can design customizable surveys NPS , CSAT, CES, CSI, ENPS, Product Onboarding, and more This is not open-source. The tool provides comprehensive audit logs for tracking data access.

Compliance 52

Compliance Start-ups Healthcare AI 52

Customer Bliss

MAY 4, 2017

In this role, she leads the efforts on building out the customer experience (CX) strategy, the roadmap for driving CX improvements in all six CX disciplines and she is responsible for the centralized CX programs such as the Net Promoter Score customer listening program and the journey mapping center of excellence.

Customer Experience 64

Customer Experience Net Promoter Score Invoicing B2B 64

SugarCRM

SEPTEMBER 5, 2019

If you are scratching your head how to decide how to make a short and interactive survey, a single NPS survey question can be your savior. Because it works on numbers, it gives you a clear picture of how many of your customers are detractors, passives or promoters. Numbers from Temkin research says that promoters are 4.2

NPS 30

NPS Net Promoter Score Transportation Hospitality 30

PeopleMetrics

DECEMBER 16, 2019

If you are going through a merger or acquisition and measuring NPS, it's not unusual to see a 10 to 40-point dip in your scores. Legacy customers might see newer faces at bank branches, longer lines and slower response times, which could impact their NPS. Secret #3: Manage the temporary dip in NPS. Conclusion.

CX 54

CX NPS VOC Healthcare 54

Execs In The Know

FEBRUARY 28, 2025

Whether in insurance, retail, banking, or healthcare, the pattern holds: map first, implement second, succeed third. Customer Satisfaction Impact : How has CSAT/NPS changed post-implementation? Why Process Mapping Makes the Difference Why does this approach work so consistently?

CX 52

CX Net Promoter Score Pharmaceutical Retail 52

Execs In The Know

FEBRUARY 28, 2025

Whether in insurance, retail, banking, or healthcare, the pattern holds: map first, implement second, succeed third. Customer Satisfaction Impact : How has CSAT/NPS changed post-implementation? Why Process Mapping Makes the Difference Why does this approach work so consistently?

CX 52

CX Net Promoter Score Pharmaceutical Retail 52

SurveySensum

JULY 14, 2020

Since then, he has helped dozens of companies in conducting meaningful business insights, designing and engineering CX, optimizing Customer Service Excellence, Voice of Customers, NPS, Analytics, CX Strategy & Frameworks. As Head of Global NPS he set up best-in-class Net Promoter Score (NPS) programs throughout Europe and Asia.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

JULY 30, 2024

Now, when it comes to gauging customer satisfaction levels, there are a few metrics to track including, NPS : This helps you gain insight into customer loyalty and the likelihood of word-of-mouth promotion. Questions to ask On a scale of 0-10, how likely are you to recommend our healthcare services to family and colleagues?

Healthcare 52

Healthcare Non-Profits NPS Customer Satisfaction 52

SurveySensum

AUGUST 3, 2023

It lets you create various surveys like NPS, CES, CSAT, etc., SurveySensum caters to the needs of multiple industries such as B2B , Automotive, Retail, Healthcare, and Finance. Implement regular NPS surveys to gauge customer loyalty and satisfaction. Specialized in conducting NPS surveys. Starts at $11/month.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Qualtrics

FEBRUARY 12, 2019

The healthcare industry is one of the fastest growing spaces in America, particularly as the baby boomer generation reaches old age. In the last year, healthcare become the largest supplier of US jobs and health spending accounts for roughly 18% of the US gross domestic product. Traditionally, that’s how healthcare worked.

Healthcare 30

Healthcare Net Promoter Score NPS Hospitality 30

Retently

MARCH 26, 2024

Alternatives to Qualtrics often introduce unique features or specialize in certain areas, like customer experience surveys, NPS surveys , or employee engagement, so you’re not paying for functionalities you don’t use. Moreover, different industries might have unique requirements that demand specialized survey tools.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

SurveySensum

AUGUST 9, 2022

SurveySensum is one of the best survey tools that use AI and other advanced technologies to create intelligent NPS, CES, CES, CSI, SSI, and market research forms and surveys to gather customer feedback. The solution works best for industries like Education, Healthcare, Technology, Retail, Financial Services, B2B, Travel, Hospitality, etc. .

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Zendesk

OCTOBER 20, 2023

Net Promoter, Net Promoter Score, and NPS are trademarks of NICE Satmetrix, Inc., You must define how you will gather feedback so you can better understand the needs and pain points of customers. Bain & Company, Inc., and Fred Reichheld.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

FEBRUARY 27, 2024

For example, Microsoft prioritizes employee health and well-being through its “Microsoft Cares” program, which offers comprehensive healthcare benefits, mental health resources, and wellness programs. The eNPS is derived from the well-known NPS methodology, which is commonly used in customer satisfaction surveys.

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

1 to 1

JULY 25, 2024

Introduction The Net Promoter Score (NPS) has long been a widely used metric for assessing customer loyalty, satisfaction, and the potential for customer churn as a relationship and transactional metric. The Inadequacies of NPS NPS is centered on a single question: “How likely are you to recommend us?”

Sentiment Analysis 20

Sentiment Analysis Customer Feedback Net Promoter Score NPS 20

Qualtrics

JANUARY 29, 2019

I had no experience in senior living or healthcare so they asked how I planned on learning it. Net Promoter Score (NPS ? ) So that’s why going with NPS raises the bar and it completely aligns with our business model. Names are mentioned, best practices are shared, and opportunities for coaching are created.

Net Promoter Score 31

Net Promoter Score NPS CX Healthcare 31

Qualtrics

SEPTEMBER 23, 2019

For example, one large communications firm embraced both the voice of the employee (VoE) and VoC and, as a result, saw its employee Net Promoter Score (eNPS) go up 60 points in one location. Its NPS went up double digits, too, as a result. The negative stories establish areas for action.

Net Promoter Score 20

Net Promoter Score VOE CX VOC 20

InteractionMetrics

APRIL 10, 2025

Mail-In / Postal Surveys: These are used less frequently nowadays, but they’re still valuable for reaching an older target population or those less connected digitally (like healthcare or government services). Net Promoter Score (NPS) Surveys NPS surveys measure loyalty with one question: Would you recommend us?

Customer Satisfaction 40

Customer Satisfaction Net Promoter Score Healthcare Innovation 40

Callminer

JULY 23, 2019

“Many contact centres will run a survey at the end of a call to formulate a Net Promoter Score (NPS), Customer Effort Score (CES) or to determine First Call Resolution (FCR). It’s when medical administrators and technicians serve the physicians in healthcare. (It’s Make sure to listen to calls.

Contact Center 140

Contact Center Construction Start-ups Net Promoter Score 140

Zendesk

JUNE 21, 2023

Customer advocacy : For industries where people want to know if a business has a good track record—like construction, home services, education, and healthcare—customer advocates hold a lot of power. Net Promoter Score (NPS): NPS assesses the likelihood of customers recommending your business to someone they know.

Social Media 52

Social Media Net Promoter Score Education Construction 52

Zendesk

JULY 27, 2021

Healthcare. Healthcare may well have been the industry most affected by the global pandemic. Healthcare organizations have good reason to prioritize technology investments for years to come, and building agility into the systems they set up is paramount. Technology & software.

CX 52

CX Manufacturing Healthcare Entertainment 52