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AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success

eglobalis

Example: A healthcare provider using IBM Watson improved its NPS by 10% by identifying and addressing negative feedback related to appointment scheduling delays. Samsungs SmartThings Pro platform integrates AI to create seamless, omnichannel experiences for its B2B clients, from smart apartments to AI-powered offices.

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Omnichannel Contact Centers Solutions: What You Need to Know

Hodusoft

Omnichannel Contact Centers Solutions: What You Need to Know Do you know, businesses that implement omnichannel strategies retain 89% of their customers, compared to just 33% for those that dont? In this blog, you can explore everything related to omnichannel contact center software starting from what it is? Lets get started.

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CommBox Secures $15M Investment from PSG, Prioritizing AI in Customer Experience

CommBox

Although the market for chatbots and customer experience automation is perceived as mature, many sectors such as financial services and healthcare, still fail to leverage the full potential of the technology beyond collecting customer data before passing customers to a human agent for resolution. A primary roadblock? Security concerns.

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Customer Support Software to Reach $8.86 Billion by 2030

Smart Customer Service

Other findings from Valuates research include the following: As businesses increasingly adopt omnichannel strategies spanning voice, email, chat, and social media, contact center software provides a unified platform to manage these interactions efficiently.

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Tips for Driving Customers to Self-Serve

Smart Customer Service

” Companies in some industries, like healthcare or financial services, might also need to authenticate customers before allowing them to access information or perform certain tasks through self-service. They can’t enhance it.” When such measures are needed, they should be simple and straightforward.

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Top 7 NPS Software Tools in 2025: Expert Picks by Industry & Use Case

SurveySensum

At SurveySensum , we work with leading brands across healthcare, finance, automotive, and tech – helping them run enterprise-grade NPS programs, analyze feedback with AI, and act on it in real time. – Target Market : Medium to enterprise-level firms in BFSI, healthcare, automotive, retail. So this isn’t just a roundup.

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Conversational AI to Reach $41.39 Billion by 2030

Smart Customer Service

This demand for seamless, omnichannel communication is driving businesses to adopt conversational AI solutions that can integrate with multiple digital touchpoints and back-end enterprise systems like CRM, ERP, and helpdesk software, The Research Insights also said. ($(".menu_main_container.menu_topics").offset().top content.expand").animate({

AI 52