Comm100

FEBRUARY 6, 2018

Company Seeks Omnichannel Customer Support Software. Need : Customer service software, sales tools, omnichannel software, live chat software. Zendesk divides its software into separately priced sub-products, meaning that to get its full omnichannel functionality, you have to pay more. Company Seeks Tool for Advanced Marketers.

Social Media 58

Social Media CRM Omnichannel Invoicing 58

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Zendesk

OCTOBER 20, 2023

Zendesk, for instance, is built specifically for CX and offers key features—like a unified omnichannel workspace, collaboration tools, reporting and analytics, self-service, a robust knowledge base, intelligent triage , and AI and automation tools—so you can crush your customer service goals.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

InteractionMetrics

MARCH 20, 2025

Todays rising CX demands mean AI, omnichannel engagement, and deep personalization are no longer nice-to-have in your customer data platformtheyre essential features that any software worth its salt will include. Pricing Full XM solutions require custom quotesto learn more, contact Qualtrics for exact pricing.

CX 52

CX Social Media Contact Center Compliance 52