Uniphore

DECEMBER 17, 2021

The adoption of digital healthcare skyrocketed during the pandemic, exposing both persistent issues for payers as well as opportunities. The more healthcare consumers become comfortable with digital channels, the higher their expectations are for the same level of convenience, selection, and service they receive in other areas of their lives.

Healthcare 130

Healthcare Contact Center AI Artificial Intelligence 130

Hodusoft

SEPTEMBER 18, 2024

The Hidden Costs of Manual HMO Call Centers: Why Omnichannel is the Future HMO contact centers are organizations or dedicated departments that handle queries and issues related to Health Maintenance Organizations (HMOs). However, manual HMO call centers are highly inefficient and labor-intensive. Of course, not.

Omnichannel 52

Omnichannel Contact Center Healthcare Social Media 52

Fonolo

AUGUST 27, 2019

Omnichannel Customer Service. There are many benefits to an omnichannel approach. Companies that take an omnichannel approach to their customer service resolve tickets 40% faster, handle 63% more tickets, and engage with 3.3 Implement Call-Back Technology. Everybody loves options. times as many customers. What’s Inside:

Customer Service 86

Customer Service Healthcare Omnichannel Start-ups 86

Comm100

FEBRUARY 25, 2021

Remote accessibility to essential services like healthcare is a top priority amongst patients and consumers, with more people listing ease of access and convenience ahead of quality of care. . The problem is the healthcare industry in general is falling behind when it comes to remote accessibility.

Healthcare 52

Healthcare Customer Service Omnichannel Compliance 52

Hodusoft

JANUARY 18, 2023

Top 10 Best Healthcare Call Center Software for 2023. As the demand for healthcare services continues to grow, it’s becoming increasingly important for healthcare providers to find ways to offer high-quality care while also being efficient and cost-effective. What to look for when choosing healthcare call center software?

Healthcare 52

Healthcare Artificial Intelligence Omnichannel Compliance 52

Hodusoft

SEPTEMBER 30, 2021

Benefits of Contact Center Software for Healthcare Industry. Healthcare was among the first to bear the brunt, with the sudden spike in call volumes. The pandemic situation has changed the workings of the healthcare industry. Post-Covid Reality: Healthcare contact and call center software. The disruption is evident.

Contact Center 52

Contact Center Healthcare Hospitality Hospitality 52

Hodusoft

OCTOBER 2, 2024

AI in Healthcare: A Comprehensive Guide on How AI Can Revolutionize Patient Care “Al has the potential to markedly improve productivity, efficiency, workflow, accuracy, and speed, both for physicians and for patients. What I’m most excited about is using the future to bring back the past—to restore the care in healthcare.”

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

Execs In The Know

FEBRUARY 7, 2025

A healthcare customer updating their insurance policy and struggling with some of the questions just wants to be steered through the process with the minimum delay. Our AI-powered revenue generation solutions are designed to enhance your business operations by providing access to specialized expertise and advanced technology.

Sales 52

Sales CX Social Media Healthcare 52

Zendesk

SEPTEMBER 5, 2023

Businesses are delivering on these expectations by embracing omnichannel technology—the integration of communication channels into a single interface. What is an omnichannel contact center? In an omnichannel contact center, customer interactions are managed across various channels and recorded as a unified conversation.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

Fonolo

MAY 10, 2023

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. This three-day professional gathering will feature cutting-edge topics that directly relate to the call and contact center spaces in healthcare. You’ll be glad you did!

Contact Center 87

Contact Center Healthcare Gaming Innovation 87

Fonolo

JANUARY 20, 2020

Welcome to our *new* biweekly news roundup, where we give you the latest and greatest in customer service technology, news, and views. New in Technology. the company sees these creatures becoming fitures as “customer service advisor[s], financial advisor[s] healthcare provider[s] or concierge.” The big idea?

Contact Center 117

Contact Center Customer Service Healthcare Omnichannel 117

CommBox

AUGUST 10, 2021

Service providers worldwide, such as telecom companies, financial organizations, retailers, healthcare providers, and more, are constantly scaling up their capabilities through technology in order to improve customer service and customer experience. . Solution : Implement an omnichannel customer communication platform. .

Government 52

Government Omnichannel Customer Service Compliance 52

Comm100

APRIL 26, 2022

Unsurprisingly, much of this groundwork begins with adopting the right technology and providing a digital-first experience. Thanks to interface elements that support assistive technology, providing a WCAG compliant live chat solution like Comm100 allows organizations to meet accessibility requirements and expand services to more citizens.

Government 98

Government CX Omnichannel Social Media 98

Logicalware

SEPTEMBER 1, 2021

He has gained extensive experience in Information and Communications Technology (ICT) and technology in general management, corporate and business development, mergers and acquisitions and strategy. ” Innovative in omnichannel. ” Puzzel delivers an easy-to-use and fast-to-deploy omnichannel platform in CCaaS.

Omnichannel 98

Omnichannel Artificial Intelligence Innovation Social Media 98

Ameyo Callversations

MARCH 6, 2022

Whether it’s real estate, finance, travel, or healthcare, every industry is lapping up AI-based chatbots to reap the benefits of a smooth customer experience. Provides Omnichannel and Consistent Messaging. The 24×7 availability of chatbots has to be one of the biggest takeaways of this technology. Ability to Boost Sales.

Real Estate 98

Real Estate AI Omnichannel Machine Learning 98

CommBox

SEPTEMBER 13, 2021

The majority of industry leaders (81%) said the pandemic changed their technological needs and 73% see it affected how they interact with customers. . The top 5 industries profiting from the adoption of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%). How Chatbots Increase Sales.

Sales 98

Sales AI Healthcare Omnichannel 98

Uniphore

SEPTEMBER 22, 2021

Here are a few things you should be looking for: Domain-specific conversational AI technology. However, domain-specific conversational AI has made huge leaps in sophistication by focusing on specific applications such as the contact center and certain industries such as financial services, telecommunications, healthcare, and others.

Unstructured Data 100

Unstructured Data Contact Center Machine Learning Compliance 100

Aquire

JANUARY 24, 2022

Get our complete guide to learn more about the nuts and bolts of chatbot technology, and how to implement successful chatbots. Fifty-six percent of companies say conversational bots drive disruption in their industry, and 43 percent report their competitors are already implementing the technology. MIT Technology Review ).

Real Estate 98

Real Estate Healthcare AI Artificial Intelligence 98

Fonolo

MARCH 6, 2019

With a membership representing multiple verticals including finance, technology, healthcare, and BPOs, it provides resources for mapping out goals and operations for contact centers. Change the Channel: Prioritizing Omnichannel in Customer Experience. You can learn about their upcoming events here.

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Fonolo

AUGUST 27, 2019

Omnichannel Customer Service. There are many benefits to an omnichannel approach. Companies that take an omnichannel approach to their customer service resolve tickets 40% faster, handle 63% more tickets, and engage with 3.3 Implement Call-Back Technology. Everybody loves options. times as many customers. What’s Inside:

Customer Service 57

Customer Service Healthcare Omnichannel Start-ups 57

Aquire

JULY 1, 2021

Conversational AI today is probably the closest technology has come to mimicking human interactions. If you want to know more about this technology, start here; our beginner’s guide will cover these essential aspects of conversational AI: What is conversational AI? The technology behind conversational AI. Let’s dive in.

AI 125

AI Artificial Intelligence Machine Learning ML 125

Zendesk

MARCH 24, 2023

In a rapidly changing world, technology holds the key to everything, from increasing efficiency and boosting productivity to enhancing sustainability and driving growth. The same can be said for operations where technology has the potential to be a powerful ally in helping businesses become leaner and less subject to volatility.

Manufacturing 98

Manufacturing AI Machine Learning Healthcare 98

TeamSupport

MAY 31, 2023

And while these times are tough, there are proactive technological solutions that can ease the burden of maintaining positive customer experiences during workplace challenges. Furthermore, chatbots offer omnichannel support, meaning that a chatbot can be available in more than just on your website.

Customer Service 98

Customer Service Social Media Healthcare Omnichannel 98

Zendesk

AUGUST 20, 2021

Never has the need for practical, accessible healthcare technology been more important. In the ongoing aftermath of COVID-19, healthtech startups around the world are rising to the occasion (and raising huge funding rounds ) to help reimagine the healthcare industry. billion in VC funding in the first quarter of 2021.

Healthcare 80

Healthcare Pharmaceutical Government Omnichannel 80

Hodusoft

OCTOBER 25, 2024

Over the past few years, the healthcare industry has evolved greatly with technological advancements, and Artificial Intelligence (AI) is at the forefront of this transformation. Whether offering personalized care or carrying out seamless hospital operations, AI technology has reshaped the patient experience massively.

Contact Center 52

Contact Center AI Healthcare Artificial Intelligence 52

Execs In The Know

FEBRUARY 5, 2024

This seems true for the BPO industry, where technological advancements and shifting dynamics drive a parallel transformation narrative. While an emerging approach, a Gartner survey suggests that investments in hyper-automation will increase in 2024, making it a strategic technology trend to watch out for.

Healthcare 59

Healthcare Artificial Intelligence Sentiment Analysis ML 59

Ameyo Callversations

FEBRUARY 9, 2022

Businesses adopt technology more readily, and conversational AI is no different. Consequently, industry leaders must understand the technology behind AI-based conversational tools to gain insights into customer behavior. The technology combines several communication technologies, platforms, and channels.

AI 98

AI Artificial Intelligence Machine Learning E-commerce 98

Fonolo

JANUARY 28, 2020

But they must continue to evolve and upgrade their technology to adapt to meet the ever-changing demands of consumers. Technology: A Teachable Moment. That’s not to mention the four new patents that we were granted, which brings our intellectual property portfolio to a total of 21 key patents on contact center technology.

Contact Center 75

Contact Center Healthcare Government Technology 75

Zendesk

MAY 3, 2021

Improving IT security, internal collaboration, offering customer service across multiple channels, and flexible technology are high priority touches for companies that have adapted to new workflows and processes. 70 percent anticipate having more budget to invest in CX technology in 2021. Check out our whitepaper on CX in FinTech.

CX 52

CX Entertainment Manufacturing Healthcare 52

CommBox

SEPTEMBER 20, 2021

In 2021, Gartner found that 80% of the service industry leaders in B2B and B2C organizations rate migrating to self-service as their top priority, then upgrading contact center technology (79%) and automating customer service processes (77%). . © Rawpixelimages | Dreamstime.com. 10 Facts you should know about Chatbots .

AI 96

AI Customer Service B2C Real Estate 96

Comm100

JUNE 24, 2020

When considering any technology investment, security and privacy are non-negotiable. This is all the more difficult for industries like government, healthcare, and financial services who must follow even more stringent security requirements. Free Download: Mastering Omnichannel CX: A Success Guide. Download Now.

Omnichannel 52

Omnichannel Compliance Healthcare Government 52

Qualtrics

DECEMBER 6, 2021

Today, we are excited to share that we have acquired SurveyVitals, a 20-year healthcare experience and analytics expert that is helping organizations deliver incredible patient experiences at scale. . The company is trusted by more than 350 healthcare organizations and 16,000 clinicians around the world, including U.S.

Healthcare 26

Healthcare Close the Loop Hospitality Hospitality 26

DMG Consulting

JANUARY 17, 2019

Recent advancements in artificial intelligence, coupled with consumer partiality for digital channels, are driving interest in and adoption of intelligent virtual assistants (IVAs) and a related technology, robotic process automation (RPA), or “bots.” At the same time, customers benefit from individualized customer experiences.

Artificial Intelligence 66

Artificial Intelligence Machine Learning Contact Center Healthcare 66

CommBox

JULY 11, 2024

AI technology has made significant progress and increasingly advanced AI applications are changing operations across various industries. AI in customer service encompasses those artificial intelligence technologies that mechanise and optimise customer interaction. What’s AI in Customer Service?

Sentiment Analysis 52

Sentiment Analysis Artificial Intelligence AI Predictive Analytics 52

Hodusoft

APRIL 11, 2024

Ensuring HIPAA Compliance in Contact Center Software: A Comprehensive Guide In today’s digitally-driven world, customer support is increasingly dependent on digital technologies. How Healthcare Contact Centers Ensure Compliance with HIPAA Using Contact Center Software? What is HIPAA Compliance?

Contact Center 52

Contact Center Compliance Healthcare Legal 52

Comm100

FEBRUARY 25, 2020

Incorporate an omnichannel customer engagement platform . With a digital omnichannel customer engagement platform, you’ll have taken a great stride forward in improving your customer experience. Recommended for you: 8 Proactive Chat Best Practices with Ready-to-Use Scripts. Use routing rules effectively.

CX 64

CX Social Media Omnichannel CRM 64

1 to 1

JANUARY 11, 2021

Not that long ago, people had limited options when seeking healthcare: they went to their primary care doctor or, for more emergent needs, the local hospital. But these days, patients have a growing number of additional options: walk-in care centers, clinics located within retail pharmacies – even Amazon has entered the healthcare landscape.

Healthcare 26

Healthcare Hospitality Hospitality Omnichannel 26