Callminer

NOVEMBER 6, 2019

. “Citrix Systems, for example, which serves 330,000 organisations worldwide, has used predictive analytics to uncover the fact that sales were stronger when sales representatives followed up with customers to provide additional support, dispelling the widely held notion that time spent on support takes away from time spent on sales.

Sentiment Analysis 140

Sentiment Analysis Non-Profits Sales Engineering 140

Myra Golden Media

APRIL 11, 2023

Finally, it’s important to use data and analytics to drive process improvements and decision-making. This could involve using predictive analytics to forecast call volume and staffing needs, or using data to identify trends in customer behavior and preferences.

Contact Center 62

Contact Center Predictive Analytics Artificial Intelligence CRM 62

DMG Consulting

APRIL 16, 2019

In the context of autonomous cars, IBM Watson, algorithmic trading, software-defined networks, self-healing applications, healthcare diagnostics, and more, AI is playing an increasingly influential role in today’s world. Another emerging strategy for managing a personalized customer experience is the use of predictive analytics.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

Qualtrics

NOVEMBER 1, 2019

As tech continues to significantly change the landscape of healthcare, it’s more important than ever that companies understand and respond to the experience of patients. This morning my husband and I were discussing the newest disruption in healthcare: companies who send employees across the country to get medical treatment.

Healthcare 20

Healthcare Predictive Analytics Hospitality Hospitality 20

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

InteractionMetrics

MARCH 20, 2025

Verint Experience Cloud Verint helps regulated industries like healthcare and finance unify customer data from calls, chats, surveys, and apps. It also includes predictive analytics that spots customers at risk of leaving and identifies upsell opportunities. Pricing Contact Alida for custom pricing tailored to your business.

CX 52

CX Social Media Contact Center Compliance 52

DMG Consulting

AUGUST 9, 2018

The benefits of IVAs transcend verticals: they can serve as personal shoppers, ensure compliance with healthcare protocols, book reservations or schedule appointments, assist with financial transactions, and much more.

Text Analytics 48

Text Analytics Contact Center Predictive Analytics Machine Learning 48

Customer Bliss

MAY 4, 2017

Prior to joining Concur, Tabitha built and led the Customer Insights practice for Citrix as the Managing Director of Customer Insights and developed the CX programs for the Healthcare division of Philips as thecGlobal Director of Customer Experience. Love it when that happens.) Tabitha was a big part of that.

Customer Experience 64

Customer Experience Net Promoter Score B2B Invoicing 64

DMG Consulting

APRIL 4, 2022

We now see the benefits of AI advancements in many industries, delivering practical applications to enhance the world in which we live, including self-driving cars, automated diagnoses in healthcare, smart appliances, smart home devices, anti-money-laundering programs, personalized online shopping, and on and on.

AI 48

AI Contact Center Artificial Intelligence Predictive Analytics 48

Lumoa

APRIL 28, 2024

For businesses operating in the US, HITRUST/HIPPA compliance (healthcare sector) and FedRAMP can be important. You want to think about the sensitivity of your data, and regulatory requirements in your industry or region. When it comes to compliance, GDPR is especially important if you are operating within the European Union.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Aquire

AUGUST 2, 2021

Here are some things chatbots can do: Hold a human-like conversation Answer user questions Collect and analyze data Guide users through processes Use predictive analytics to provide personalized services to the users. Healthcare. Here are some chatbot use cases in healthcare: Provide information on medical subjects (e.g.

Machine Learning 59

Machine Learning Healthcare Predictive Analytics AI 59

Steven Van Belleghem

FEBRUARY 10, 2020

Quantum computing has great potential for healthcare. Some say that, for instance, customer predictive analytics could take a decade to adapt to quantum at today’s pace of development (though that could change of course). This part has to do with becoming a partner in the lives of customers by keeping them for instance healthy.

Customer Experience 52

Customer Experience Machine Learning Pharmaceutical Artificial Intelligence 52

Ameyo Callversations

AUGUST 24, 2022

Given below are some research-based statistics providing valuable insights related to the trends in the chatbot industry: Adoption of advanced chatbots across banking, retail, and healthcare sectors is expected to result in cost savings of $11 billion in a year by 2023, with over 70% of chatbots being retail-based.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Zendesk

SEPTEMBER 5, 2023

Predictive analytics: AI algorithms can anticipate customer needs based on patterns, enabling employees to proactively personalize recommendations and deliver targeted service. Companies that handle large volumes of customer communication, like healthcare providers and retailers, stand to gain the most from the software.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. No more manual coding!

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

1 to 1

JULY 25, 2024

In healthcare, a single heart rate measurement is insufficient without considering other factors like activity level. Proactive and Predictive Insights Traditional NPS feedback often reflects past interactions, which may lose relevance over time. In customer experience (CX), metrics like CSAT and CES face similar limitations.

Sentiment Analysis 20

Sentiment Analysis Customer Feedback Net Promoter Score NPS 20

Zendesk

NOVEMBER 3, 2023

It’s even used by healthcare professionals for high-quality medical imaging and radiology. Bard Best for: predictive analytics and identifying business trends Google offers two generative AI models, PaLM, a multimodal model, and Google Bard.

AI 52

AI Machine Learning Artificial Intelligence ML 52

Qualtrics

APRIL 5, 2021

Predictive analytics — applies various statistical analysis techniques to make a prediction about future behavior, for example likelihood to churn. Key driver analysis — identifies the most important factors behind an outcome (e.g. customer satisfaction, employee engagement, intent to buy etc.)

Text Analytics 26

Text Analytics Key Driver Analysis Social Media Predictive Analytics 26

Callminer

OCTOBER 22, 2019

Predictive analytics, the ability to determine which customers are most likely to buy, for example, is becoming a powerful use case for AI in the call center industry. Compassion should be one of the most important considerations when looking for healthcare call center companies. Are the agents friendly and compassionate?

Contact Center 203

Contact Center Healthcare Sales AI 203

SurveySensum

MARCH 7, 2025

Businesses in the healthcare industry must focus on two key aspects to enhance the overall patient experience: Managing thousands of patient feedback efficiently. Thats where Text Analytics for Health comes in. What is Text Analytics for Healthcare? Ensuring data security and privacy at all times. Lets dive in!

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

SugarCRM

DECEMBER 17, 2024

Industries like healthcare, finance, and retail often opt for Dynamics’ industry-specific solutions. The Dynamics solutions leverage predictive analytics, feature customer journey mapping capabilities, and provide real-time sales insights.

Compliance 26

Compliance CRM ML Finance 26