Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. Which Platform Fits Your Needs?

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Ameyo Callversations

AUGUST 24, 2022

Given below are some research-based statistics providing valuable insights related to the trends in the chatbot industry: Adoption of advanced chatbots across banking, retail, and healthcare sectors is expected to result in cost savings of $11 billion in a year by 2023, with over 70% of chatbots being retail-based.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

1 to 1

JULY 25, 2024

In healthcare, a single heart rate measurement is insufficient without considering other factors like activity level. Proactive and Predictive Insights Traditional NPS feedback often reflects past interactions, which may lose relevance over time. In customer experience (CX), metrics like CSAT and CES face similar limitations.

Sentiment Analysis 20

Sentiment Analysis Customer Feedback Net Promoter Score NPS 20

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. No more manual coding!

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

InteractionMetrics

MARCH 20, 2025

Verint Experience Cloud Verint helps regulated industries like healthcare and finance unify customer data from calls, chats, surveys, and apps. It also includes predictive analytics that spots customers at risk of leaving and identifies upsell opportunities. Pricing Contact Alida for custom pricing tailored to your business.

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

MARCH 7, 2025

Businesses in the healthcare industry must focus on two key aspects to enhance the overall patient experience: Managing thousands of patient feedback efficiently. Thats where Text Analytics for Health comes in. What is Text Analytics for Healthcare? Ensuring data security and privacy at all times. Lets dive in!

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

SugarCRM

DECEMBER 17, 2024

Industries like healthcare, finance, and retail often opt for Dynamics’ industry-specific solutions. Apart from standard sales automation features, Premier users also benefit from sales intelligence capabilities, advanced forecasting & analytics, productivity tools, and enhanced support.

Compliance 26

Compliance CRM ML Finance 26