SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

DMG Consulting

AUGUST 9, 2018

Recent advancements in AI technology, along with consumer preferences for self-service options in digital channels, are driving interest in and adoption of IVAs. Our mission is to help our clients build world-class contact center and back-office environments by leveraging technology, process and people.

Text Analytics 48

Text Analytics Contact Center Predictive Analytics Machine Learning 48

DMG Consulting

APRIL 4, 2022

But as recently as five years ago, AI was not really a thing in most IT sectors, including contact center technology. The inclusion of AI technology in contact center and customer experience (CX) solutions is driving the most rapid pace of innovation, improvement, and change ever experienced in the service sector. But AI is not magic.

AI 48

AI Contact Center Artificial Intelligence Predictive Analytics 48

Lumoa

APRIL 28, 2024

Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. For businesses operating in the US, HITRUST/HIPPA compliance (healthcare sector) and FedRAMP can be important. Returning to Lumoa, its use of Generative AI further distinguishes it from the competition.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Qualtrics

NOVEMBER 1, 2019

As tech continues to significantly change the landscape of healthcare, it’s more important than ever that companies understand and respond to the experience of patients. This morning my husband and I were discussing the newest disruption in healthcare: companies who send employees across the country to get medical treatment.

Healthcare 20

Healthcare Predictive Analytics Hospitality Hospitality 20

Customer Bliss

MAY 4, 2017

Tabitha Dunn currently serves as the Vice President of Customer Experience at Concur Technologies, an SAP company. Citrix did some great work at that time on predictive analytics and intentional customer experience, as a side note. About Tabitha. Love it when that happens.) Tabitha was a big part of that.

Customer Experience 64

Customer Experience Net Promoter Score B2B Invoicing 64

Steven Van Belleghem

FEBRUARY 10, 2020

Automakers including BMW and Volkswagen in their turn are experimenting with quantum technology for everything from self-driving cars to traffic control systems that can predict flows and ease congestion. Quantum computing has great potential for healthcare. One article compared this to going down every different path in a maze.

Customer Experience 52

Customer Experience Machine Learning Pharmaceutical Artificial Intelligence 52

Aquire

AUGUST 2, 2021

Here are some things chatbots can do: Hold a human-like conversation Answer user questions Collect and analyze data Guide users through processes Use predictive analytics to provide personalized services to the users. Healthcare. Here are some chatbot use cases in healthcare: Provide information on medical subjects (e.g.

Machine Learning 59

Machine Learning Healthcare Predictive Analytics Finance 59

Ameyo Callversations

AUGUST 24, 2022

Conversational AI, as a leading contact center automation technology, stands at the convergence of these two business sides. The Natural Language Processing (NLP) technology used in these bots uses predictive analytics to understand user intent from their conversation or queries raised. Human-like Chatbots.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Zendesk

SEPTEMBER 5, 2023

Businesses are delivering on these expectations by embracing omnichannel technology—the integration of communication channels into a single interface. The technology can also aid resource allocation by analyzing demand patterns to ensure you evenly distribute your staff to meet performance standards.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Zendesk

NOVEMBER 3, 2023

Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web. As generative AI becomes more mainstream, businesses will find more and better ways to implement the technology. But with all new technology, there may be some unexpected twists and turns.

AI 52

AI Machine Learning Artificial Intelligence ML 52

1 to 1

JULY 25, 2024

In healthcare, a single heart rate measurement is insufficient without considering other factors like activity level. Proactive and Predictive Insights Traditional NPS feedback often reflects past interactions, which may lose relevance over time. In customer experience (CX), metrics like CSAT and CES face similar limitations.

Sentiment Analysis 20

Sentiment Analysis Customer Feedback Net Promoter Score NPS 20

Callminer

OCTOBER 22, 2019

Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. Predictive analytics, the ability to determine which customers are most likely to buy, for example, is becoming a powerful use case for AI in the call center industry.

Contact Center 203

Contact Center Healthcare Sales AI 203

SugarCRM

DECEMBER 17, 2024

Industries like healthcare, finance, and retail often opt for Dynamics’ industry-specific solutions. SugarCRM is an excellent fit for businesses that value simplicity, no-code configurability, affordability, and cost predictability. Dynamics offers a range of features designed to enhance productivity and streamline processes.

Compliance 26

Compliance CRM ML Finance 26