CX Network

DECEMBER 22, 2024

What 1,000 consumers think of the top healthcare insurers, retailers and brands in the US and Canada

Healthcare 59

Healthcare Retail 59

Customer Think

AUGUST 13, 2021

From financial services to healthcare to retail, gaming, media and entertainment — and anything and everything in between — organizations have been forced to adapt as many normal business operations were suspended due to […].

Entertainment 120

Entertainment Healthcare Retail Gaming 120

Uniphore

DECEMBER 17, 2021

The adoption of digital healthcare skyrocketed during the pandemic, exposing both persistent issues for payers as well as opportunities. The more healthcare consumers become comfortable with digital channels, the higher their expectations are for the same level of convenience, selection, and service they receive in other areas of their lives.

Healthcare 130

Healthcare Contact Center AI Artificial Intelligence 130

Fonolo

SEPTEMBER 3, 2019

In every facet of a customer’s life, there is at least some encounter with the retail space, an investment of their funds in DIY projects, in personal healthcare, in family activities, in leisure, or in bare necessities.

Retail 86

Retail Social Media Entertainment Healthcare 86

Beyond Philosophy

MARCH 31, 2020

While restaurants (particularly local ones) might get full till the last available seat with people celebrating the end of social distancing and isolation, in the long term some theme parks, theaters, stadiums, shopping malls, large retail stores, concerts, etc. Digitization will also speed up in Education and Healthcare.

E-commerce 199

E-commerce Hospitality Hospitality Healthcare 199

CX Network

NOVEMBER 7, 2024

Whether its finance, healthcare or retail, different industries measure success in different ways. Find out which metrics work best

Contact Center 93

Contact Center Finance Healthcare Retail 93

Customer Think

JULY 20, 2023

The healthcare industry has decentralized and branched out from a traditional hospital setting to multiple avenues like, care centers, health hubs, virtual care, retail healthcare, and even your homes!

Healthcare 52

Healthcare Hospitality Hospitality Sales 52

Steven Van Belleghem

SEPTEMBER 29, 2021

And so the retail giant has successfully invested a lot in creating an intelligent flow in a fully integrated data system. Retail lives both online and offline. More than any other retailer, Walmart understand the importance of lifelong learning for its employees to keep up with the ever changing customers and market.

CX 123

CX Healthcare Retail Innovation 123

Customer Think

DECEMBER 12, 2021

Digital transformation has transformed countless businesses – from manufacturing and retail to hospitality and healthcare. The insurance industry is no exception. This industry is embracing digital transformation in various ways to mitigate complex challenges and meet the demands of customers.

Hospitality 98

Hospitality Hospitality Manufacturing Healthcare 98

Intercom, Inc.

NOVEMBER 18, 2020

To understand the way support leaders are thinking about automation, we worked with an independent market research firm to survey a random sample of 404 customer support leaders across both B2B and B2C industries in several sectors, including retail, healthcare, and technology.

Customer Satisfaction 223

Customer Satisfaction B2C Healthcare Customer Expectations 223

Steven Van Belleghem

APRIL 28, 2020

When I say that every company is becoming a healthcare company I mean this goes further than installing safety measures. If you are a retailer, you can influence the health of your customers by guiding them to the healthiest products. We are evolving from a world of healthcare towards a world of health.

Healthcare 52

Healthcare Start-ups Retail Customer Experience 52

Lightico

MAY 14, 2025

To make matters worse, industries like retail, agriculture, logistics, and healthcare are under growing scrutiny from ICE, with penalties reaching up to $2,861 per violation, and inspections becoming more frequent and unforgiving. For large retailers and warehouse operations, this has become a critical advantage.

Compliance 52

Compliance Agriculture Legal Retail 52

Uniphore

JANUARY 25, 2022

We’ve seen big tech like Apple, Amazon and Microsoft enter the healthcare market , even becoming worthy competitors to major healthcare players. Automotive, healthcare, retail, banking, transportation, entertainment, education, human resources, legal services – and more. This isn’t a new phenomenon.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Steven Van Belleghem

OCTOBER 24, 2021

Alibaba, on the other hand, focusses on the entire chain of human relations , empowering and helping their retail partners so that they can offer better services and products to their own customers. Over the years, it has for instance entered movie streaming, healthcare, pharmaceutics, grocery shopping, logistics and other sectors.

E-commerce 109

E-commerce Healthcare CX Retail 109

Intercom, Inc.

NOVEMBER 18, 2019

The most satisfied industries were tech (73%), retail (67%), manufacturing (57%), and healthcare (56%). B2C companies were twice as likely as B2B companies to be satisfied with their chatbot investments, perhaps due to the fact that B2C queries are generally more repetitive and less complex than B2B ones. Let’s break it down.

B2C 42

B2C Sales B2B Start-ups 42

Shep Hyken

SEPTEMBER 1, 2021

Amazon revolutionized the book industry and eventually the entire retail industry. . One of my clients, a healthcare organization, ordered a $500,000 imaging machine. The reason I bring this up is that I get pushback from the B2B world. Some of my B2B clients don’t think they have to meet Amazon’s level of service.

B2B 129

B2B Healthcare Retail Gaming 129

Bill Quiseng

APRIL 18, 2021

When I say social media is bad for customer service, it is because, for retail, hospitality, healthcare, and other bricks-and-mortar customer service positions, it has created a pool of candidates who are lacking in the social skills to connect with and please customers. Walk into your staff break room and see what is going on.

Social Media 167

Social Media Customer Service Education Retail 167

InteractionMetrics

OCTOBER 31, 2023

What’s going on with Providence’s healthcare surveys? At the end of the 25-minute interaction, the employee asked, “So, how would you rate your satisfaction with the Providence healthcare system today? And I think Providence is a great healthcare system overall. Seems unlikely. Seems more likely.

Healthcare 52

Healthcare Gaming Construction Retail 52

Steven Van Belleghem

MARCH 23, 2022

This company is completely reinventing retail by bringing the store to the customer. I love Ron’s vision that the next frontier in retail is the home of consumers. Depending on what you requested, they bring healthcare products, cleaning products for your home, day to day groceries etc. Tech devices to the home.

Retail 120

Retail Healthcare Start-ups CX 120

Fonolo

JULY 10, 2019

MEC also does a great job of adding experiential components to the company’s retail operations. As each customer is also a member, MEC has access to copious amounts of retail data, making for a better understanding of purchasing needs, ultimately allowing them to focus on what their members want. What’s Inside: .

Healthcare 103

Healthcare Retail Engineering Customer Relationship 103

Intercom, Inc.

OCTOBER 29, 2019

Other factors: For certain industries there may be other relevant segments – for example, disease or diagnosis in healthcare. For companies that sell to B2C businesses, web traffic or retail foot traffic is probably a better indicator. We use data in Intercom to understand our customers’ behavior in the product.

B2C 184

B2C Finance Engineering Healthcare 184

Hodusoft

JANUARY 30, 2025

Lets take an example- Suppose a customer named Kim is shopping for a smartphone from an online retailer. Heres how an omnichannel communication system enhances her experience- Online Browsing: Kim starts by browsing the retailer’s website on her laptop. Besides, its multi-tenant architecture supports effortless growth.

Contact Center 52

Contact Center Omnichannel Social Media Retail 52

Heart of the Customer

FEBRUARY 7, 2019

As 2018 wrapped up, we finished mapping three very different B2B journeys – healthcare, manufacturing, and distribution. Some were mom and pop retail storefronts; others were global manufacturers whose names you […]. We found one major consistency: customers in all three reported recent backorder issues.

B2B 84

B2B Manufacturing Healthcare Retail 84

Fonolo

MARCH 19, 2019

Industries like retail, hospitality, and healthcare have continued to raise the bar to meet customer expectations. By embracing modern customer service technology as a must-have ‘utility’, these brands can set themselves apart from their competitors. The Benefits of Improved Customer Service.

Technology 106

Technology Technology Customer Service Social Media 106

Aquire

APRIL 26, 2021

By 2023, the banking, retail, and healthcare sectors will save 2.5 Chatbots will save banking, retail, and healthcare industries $11 billion annually by 2023. Sixty-three percent of consumers believe businesses should be on Messenger ( Chatbots Life ). Chatbot industry statistics. Juniper Research ). Juniper Research ).

Customer Experience 111

Customer Experience Real Estate Healthcare AI 111

Qmatic

NOVEMBER 16, 2022

Delivering exceptional experiences — whether you're a government agency, healthcare facility, or retailer — is key to driving growth today. It all starts with clearly understanding who your customer is (which can be a patient, citizen, or visitor), their wants and needs, and preferred forms of communication and technology.

Customer Journey Map 78

Customer Journey Map Healthcare Government Retail 78

Intercom, Inc.

APRIL 9, 2020

Bobby: Kaitlin mentioned the travel sector, and obviously we’re also seeing all of the businesses impacted just by the stay-at-home orders as well, whether that’s retail companies or companies that were software companies for brick and mortar stores.

Healthcare 245

Healthcare Non-Profits Start-ups Technology 245

Retently

APRIL 6, 2022

Healthcare and Ecommerce & Retail industries enjoy a great CSAT score of 79 and 74 respectively. . Due to the pandemic, the Healthcare industry has drawn a lot of attention to customer satisfaction, which translated into improved values granted by their customers.

Customer Satisfaction 154

Customer Satisfaction Healthcare Retail NPS 154

Neosperience

MAY 1, 2021

Shopping for a particular item looks like a journey across channels: you can see a product in the store, search for information online, compare prices between retailers, make the purchase in-app and pick it up at the store. The disruption of the retail industry always implies the renovation of the retail customer experience.

Retail 98

Retail Healthcare Technology Technology 98

Steven Van Belleghem

NOVEMBER 10, 2020

A retailer disrupting the healthcare industry. Walmart has always existed to help people save money so that they can live better and now we don’t just want to help them live better but live healthier”, Walmart’s Chief Medical Officer Dr. Tom Van Gilder explained about the expansion of Walmart’s healthcare services.

Healthcare 98

Healthcare Customer Experience Education Manufacturing 98

Aquire

JANUARY 24, 2022

By 2023, the banking, retail, and healthcare sectors will save 2.5 Chatbots will save banking, retail, and healthcare industries $11 billion annually by 2023. Sixty-three percent of consumers believe businesses should be on Messenger ( Chatbots Life ). Chatbot industry statistics. Juniper Research ). Juniper Research ).

Real Estate 98

Real Estate Healthcare AI Artificial Intelligence 98

Fonolo

APRIL 13, 2021

Whether you’re in retail, healthcare, or the financial industry, understaffed contact centers coupled with increased call volumes create stressful moments for you and your agents. Managing call spikes during peak periods in your call center can seem like an insurmountable challenge. The ROI of Call-Backs for your Call Center.

Contact Center 125

Contact Center Healthcare Retail CX 125

CommBox

JULY 1, 2024

For example, a retail store can send a warm welcome and a link to its latest collection. Imagine a healthcare clinic using WhatsApp Business to route appointment requests straight to the booking team, reducing customer wait times and keeping patients smiling. Does that sound appealing? Do the same digitally!

Healthcare 52

Healthcare E-commerce Customer Experience Retail 52

Customer Experience Matrix

DECEMBER 16, 2018

New Industries Most early CDPs were deployed at retail and publishing companies. Financial services and travel/hospitality came next, and adoption has recently spread to B2B, healthcare, education, and telco. It’s a dauntingly subtle message to convey in a world where attention spans are measured in seconds.

Retail 111

Retail B2B Hospitality Hospitality 111

Zendesk

FEBRUARY 16, 2021

Healthcare. While retailers have long had to weather economic downturns, this past year had retailers scrambling to pivot almost overnight. Healthcare. Healthcare providers must now offer remote treatment using digital solutions. Social messaging enables patients to easily access healthcare support from a distance.

E-commerce 76

E-commerce Entertainment Healthcare Manufacturing 76

Steven Van Belleghem

MARCH 1, 2023

Retailers face problems like higher costs, low quality and unhygienic produce, high price volatility, and the everyday hassle of going to the market. On one end, farmers get better prices and consistent demand, and on the other end, retailers receive fresh produce at competitive prices that are delivered to their doorstep.

Hospitality 98

Hospitality Hospitality CX Agriculture 98

CommBox

SEPTEMBER 13, 2021

The top 5 industries profiting from the adoption of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%). For example, you can use assistant bots in eCommerce websites or healthcare portals, so customers would feel comfortable reaching out to them for questions.

Sales 98

Sales AI Healthcare Omnichannel 98