SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. SurveyMonkey : SurveyMonkeys text and sentiment analysis is a paid feature that is available only on certain plans and packages. Lets now explore some pros and cons of Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

MARCH 10, 2025

Sentiment Analysis and Emotion Detection Words carry emotions. Thats why Sentiment Analysis and Emotion Detection are critical in Conversational Analytics. In that case, SurveySensum can automatically flag this as a recurring issue, which will help you improve your onboarding process before complaints pile up.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

TeamSupport

SEPTEMBER 21, 2018

This is where AI technology using sentiment analysis can help agents determine when to escalate issues and who should handle them. With sentiment analysis, tickets are automatically categorized as “excited”, “frustrated”, or other classifications, which helps agents understand how they should prioritize their work.

Sentiment Analysis 74

Sentiment Analysis AI Artificial Intelligence Transportation 74

CommBox

JULY 11, 2024

It includes applications like chatbots, sentiment analysis tools, and predictive analytics. AI Customer Service Solutions AI-driven customer service solutions—chatbots and sentiment analysis tools, automated ticketing systems, and predictive analytics—are now used worldwide to help solve specific challenges and improve efficiency.

Sentiment Analysis 52

Sentiment Analysis Artificial Intelligence AI Predictive Analytics 52

InteractionMetrics

APRIL 17, 2025

Compared to Qualtrics Where It Wins: Stronger real-time feedback loops More robust out-of-the-box integrations AI-powered text and sentiment analysis via Ask Athena Where It Falls Short: Fewer pre-built survey templates Less flexible for custom survey design High pricing and complexity make it a poor fit for smaller organizations 2.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Callminer

NOVEMBER 6, 2019

Data visualization also helps surface other valuable marketing analytics and performance indicators that might be important to your business – customer lifetime value, demand generation, marketing mix efficiency and sentiment analysis.” org; Twitter: @Loyalty360. Visualized data highlights unique opportunities.

Sentiment Analysis 140

Sentiment Analysis Non-Profits Sales Engineering 140

Execs In The Know

FEBRUARY 5, 2024

Small and mid-sized BPO companies, those in the Philippines , for example, are personalizing their customers’ experiences using data analytics, sentiment analysis, and AI, providing omnichannel support, offering 24/7 support, and leveraging automation tools for faster response times.

Healthcare 59

Healthcare Artificial Intelligence Sentiment Analysis ML 59

SurveySensum

DECEMBER 24, 2024

It offers a wide range of advanced capabilities like AI-enabled text and sentiment analysis tools to identify top customer sentiments and complaints, advanced reporting to better understand your data, and analytical dashboards for better visualization. And not just that. Qualtrics Remember SAP?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Intercom, Inc.

MAY 22, 2019

No, but one thing about our approach that’s helpful to know is that there are a lot of out-of-the-box text and sentiment analysis tools available. All of our machine models are different for SaaS, for eCommerce, for insurance-based healthcare, etc. Deepa: It was chaos! This is a wonderful thing.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Aquire

JULY 1, 2021

Sentiment analysis. This technology isn’t necessary for a conversational bot to work, but it does help take things up a notch, providing a way to process and identify user emotions by analyzing the sentiment of the words they’re using. Help your team.

AI 125

AI Artificial Intelligence Machine Learning ML 125

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Since Qualtrics is a rather versatile solution, you can also do advanced statistical analysis such as regression, cluster, and correlation analysis.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

1 to 1

JULY 25, 2024

In healthcare, a single heart rate measurement is insufficient without considering other factors like activity level. The post Redefining Customer Feedback: Embracing Comprehensive Metrics for Accurate Sentiment Analysis appeared first on 1to1 Media.

Sentiment Analysis 20

Sentiment Analysis Customer Feedback Net Promoter Score NPS 20

SurveySensum

AUGUST 22, 2024

Did you know that 93% of healthcare companies have suffered data breaches in the past three years? The primary goal of this act is to ensure that the individual’s data is safeguarded from unauthorized access while still allowing healthcare companies to function efficiently. Shocking, right? And the best part? G2 Rating : 4.7/5

Healthcare 52

Healthcare Legal Compliance Start-ups 52

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. SurveyMonkey : SurveyMonkeys text and sentiment analysis is a paid feature that is available only on certain plans and packages. Lets now explore some pros and cons of Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Confirmit

MAY 19, 2019

We help you get beyond simple survey results so you can see the “big picture”, leveraging our platforms artificial intelligence to support human decision making at all levels, across research and feedback including patients, healthcare providers, distributors, and partners.

Artificial Intelligence 40

Artificial Intelligence Sentiment Analysis Healthcare Voice of the Customer 40

Confirmit

MAY 19, 2019

We help you get beyond simple survey results so you can see the “big picture”, leveraging our platforms artificial intelligence to support human decision making at all levels, across research and feedback including patients, healthcare providers, distributors, and partners.

Artificial Intelligence 40

Artificial Intelligence Sentiment Analysis Healthcare Voice of the Customer 40

Ameyo Callversations

AUGUST 24, 2022

Given below are some research-based statistics providing valuable insights related to the trends in the chatbot industry: Adoption of advanced chatbots across banking, retail, and healthcare sectors is expected to result in cost savings of $11 billion in a year by 2023, with over 70% of chatbots being retail-based.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

SurveySensum

AUGUST 9, 2022

The solution works best for industries like Education, Healthcare, Technology, Retail, Financial Services, B2B, Travel, Hospitality, etc. . 5 – Text & Sentiment Analysis. Text & Sentiment Analysis is one of the most sought-after features of survey platforms. Qualtrics . SurveyMonkey. SurveySensum.

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Comm100

DECEMBER 16, 2019

and clearly defines key related terms like decision trees, natural language processing (NLP), machine learning (ML), and sentiment analysis. If you’re lacking ideas of how to take advantage of a chatbot, these slide shares on the top 15 ways to use a chatbot in Healthcare and Banking might help.

Sentiment Analysis 52

Sentiment Analysis ML AI Machine Learning 52

Retently

MARCH 26, 2024

For instance, a healthcare provider might seek a platform that complies with specific regulatory standards, while an educational institution might look for features that cater to academic research. While the sentiment analysis is top-notch, it could be a bit more user-friendly, especially for customers who aren’t data scientists.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

SurveySensum

MAY 12, 2022

SurveySensum is an enterprise customer feedback platform that helps automotive, healthcare, BFSI, and telecom sectors improve their customer satisfaction. It analyzes thousands of feedback in a few minutes with its text and sentiment analysis tool. Try online surveys with SurveySensum ?.

Sentiment Analysis 52

Sentiment Analysis Customer Satisfaction NPS Customer Feedback 52

Retently

APRIL 16, 2024

By providing a range of options, it captures varying degrees of opinion from: Strong agreement Agreement Neutral Disagreement Strong disagreement This can give you a much clearer picture of what your audience really thinks and feels, being beneficial for sentiment analysis.

Start-ups 103

Start-ups Education Actionable Insights Sentiment Analysis 103

SurveySensum

APRIL 5, 2022

It offers you a text and sentiment analysis tool that helps you identify the customer sentiments and the top complaints so that you can resolve their issues to enhance the customer experience. Yeah, SAP owns Qualtrics, and it works best in multiple industries like healthcare, finance, tourism, retail, automobiles, etc.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

AUGUST 3, 2023

SurveySensum caters to the needs of multiple industries such as B2B , Automotive, Retail, Healthcare, and Finance. Utilize sentiment analysis for deeper insights from customer comments. They guide you on how to leverage the gathered insights to improve your customer experience journey. Specialized in conducting NPS surveys.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. No more manual coding!

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

JANUARY 12, 2024

Using just standardized surveys might cause a gap in businesses like retail or healthcare where personalization is essential. Sentiment analysis techniques and careful attention to language and tone are useful strategies for spotting emotional clues in comments.

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52

1 to 1

JUNE 10, 2022

We provide free healthcare to our teammates. CS: Let’s talk about Hendrick winning the highest sentiment and visibility score. How did you take a customer insight from a sentiment analysis tool and act on it? BJ: Yeah, we have all kinds of tremendous programs here. We provide scholarship programs.

Manufacturing 26

Manufacturing Sentiment Analysis Touchpoint Retail 26

InteractionMetrics

MARCH 20, 2025

Verint Experience Cloud Verint helps regulated industries like healthcare and finance unify customer data from calls, chats, surveys, and apps. Tailored for regulated sectors, it offers HIPAA/GDPR-compliant workflows, financial services-grade security, and industry-specific editions (healthcare, retail) with pre-built CRM integrations.

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

MARCH 7, 2025

Businesses in the healthcare industry must focus on two key aspects to enhance the overall patient experience: Managing thousands of patient feedback efficiently. But how exactly does text analytics software transform healthcare, and why is it so crucial in todays data-driven medical landscape? What is Text Analytics for Healthcare?

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

SurveySensum

APRIL 18, 2025

Jotform Small to large businesses, freelancers, and healthcare or finance industries Pre-built, industry-specific templates Conditional logic Connect with CRMs, email tools & more Easy survey sharing via QR codes Paid plan starts at $34/month 4.7 And the best thing is, you get free CX consultation and hands-on implementation support.

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52

SugarCRM

DECEMBER 17, 2024

Industries like healthcare, finance, and retail often opt for Dynamics’ industry-specific solutions. Features like case management, bug tracking, intelligent lead prioritization, revenue intelligence, generative AI, sentiment analysis, chat and chatbot capabilities are also included.

Compliance 26

Compliance CRM ML Finance 26