Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. For businesses operating in the US, HITRUST/HIPPA compliance (healthcare sector) and FedRAMP can be important.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Comm100

FEBRUARY 6, 2018

Hootsuite also lets businesses build influencer lists, engage in social listening, and set contests and campaigns. As a social media software, it excels in marketing. Another drawback to Sprout Social is that it requires customers to pay a higher monthly fee per user to unlock social listening capabilities.

Social Media 58

Social Media CRM Omnichannel Invoicing 58

Zendesk

OCTOBER 20, 2023

This helps you identify where you’re successful and where you need to improve. Example 1: Customer service plan for B2C A B2C customer service plan focuses on delivering fast, convenient, and personalized support.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

InteractionMetrics

MARCH 20, 2025

Each excels in niche areasthink razor-sharp social listening, hyper-scalable contact centers, or AI that predicts customer needs before theyre spoken. Verint Experience Cloud Verint helps regulated industries like healthcare and finance unify customer data from calls, chats, surveys, and apps.

CX 52

CX Social Media Contact Center Compliance 52