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AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success

eglobalis

Similarly, Oracle has been using its Oracle Text Analytics tool since 2015 to analyze customer feedback from surveys, social media, and reviews. Your company can use sentiment analysis to monitor social media, reviews, and customer feedback, enabling you to address concerns and improve brand perception.

B2B 422
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Social Media is Bad for Customer Service

Bill Quiseng

Social media is bad for customer service. But I am not against monitoring social media or using it as a responsive customer service channel. But I am not against monitoring social media or using it as a responsive customer service channel. Their customers build it for them via their raves on social media.

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Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

eglobalis

By aligning its services and solutions closely with customer needs, particularly in sectors like energy and healthcare, Siemens fostered deeper client partnerships. The company’s shift from product-focused solutions to collaborative engagement allowed for greater adaptability in responding to client-specific challenges.

CX 523
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This is our time for a Patient CARE Revolution!

Bill Quiseng

For many years, there has been a stranglehold “Profits over People” mentality for healthcare leaders. Whether healthcare professionals know it or not, patients seek the best emotional value in their experience, not just a remedy to their physical ailments. And let’s make healthcare professionals be GREAT out there!

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The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience

ECXO

By analyzing social media posts, product reviews, and other user-generated content, AI can identify patterns and sentiments that inform the design process. Sectors such as healthcare, aerospace, and fashion are beginning to explore the potential of AI to drive innovation and improve design outcomes.

AI 386
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Changing Consumer Expectations: 5 New Customer Service Faux Pas to Avoid

Fonolo

From our Google searches to our social media feeds, the online experience is increasingly personalized. People who get stuck on hold often turn to social media to vent their anger and share their frustration. We provide four ways you can get your healthcare call center into gear before Open Enrollment.

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[Experience Action Podcast] CX Pulse Check – March 2025

Experience Investigators

Healthcare and customer experience have more in common than you might think. ” Healthcare professionals perform life-saving, transformative work every day, often in difficult circumstances. ” Healthcare professionals perform life-saving, transformative work every day, often in difficult circumstances.