article thumbnail

Conversation Analytics: AI Insights for Customer Interactions

SurveySensum

Manage Your Risks and Compliances Conversational Analytics helps industries like finance, healthcare, and telecom maintain compliance by monitoring conversations for potential violations. Impact Higher conversion rates, more effective lead nurturing, and a stronger ROI on marketing efforts.

AI 52
article thumbnail

Text Analytics vs Sentiment Analysis: Key Differences & Applications

SurveySensum

Both Work With Unstructured Data : Both text and sentiment analysis deals with unstructured customer data and feedback, such as texts, emails, surveys, social media conversations, online reviews, etc. Both techniques transform raw text into structured data that can be analyzed for patterns and trends.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

It's CDP Time for Marketing Cloud Vendors

Customer Experience Matrix

Data warehouses are largely limited to structured data. Data lakes are not unified or easily accessible to non-technical users. Data Management Platforms are limited to summary data about mostly anonymous individuals. CRM and marketing automation systems don’t easily combine data from external sources.

article thumbnail

Text Analytics for Health: AI-Driven Healthcare Insights

SurveySensum

Businesses in the healthcare industry must focus on two key aspects to enhance the overall patient experience: Managing thousands of patient feedback efficiently. Ensuring data security and privacy at all times. What is Text Analytics for Healthcare? Thats where Text Analytics for Health comes in. Lets dive in!