Customer Think

MAY 11, 2023

Hospitality is a cornerstone of customer experience in travel, healthcare, and across industries. There is no question that hospitality is essential for creating world class, seamless experiences and driving customer loyalty. However, when it comes tim.

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Customer Think

JULY 24, 2023

If you are a hospitality industry leader, or a leader in another business sector who has been reading about the industry, you have encountered some grim statistics. The hospitality industry faces real challenges. It is true. By extension, guests face p.

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Zendesk

OCTOBER 6, 2023

Travel and hospitality companies are facing challenges that are impacting their ability to deliver quality customer service, including labor shortages, rising service costs, lagging transformation to digital, and customers who are increasingly demanding hyper-personalization.

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Qmatic

JUNE 1, 2022

Not wanting to hang around a hospital is universal. Patients are nervous, scared, and likely in pain. Plus, there are folks sneezing. It certainly can make for an uncomfortable and unhealthy situation.

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Zendesk

OCTOBER 6, 2023

Some 59% of customers believe businesses should use the data they collect about them to personalize their experience How messaging can drive more engagement and loyalty between brands and customers—especially if those customers are in transit and stressed out The value of custom bots, which can make life easier for customers and agents The post Delivering (..)

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C3Centricity

JULY 31, 2016

This hospitality outlet certainly has a lot to learn about customer centricity! Whether you are in hospitality or not, putting the customer first makes good business sense. The hospitality industry is both simple and complex for customer centricity improvements. The post When Hospitality is Not Hospitable.

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CommBox

AUGUST 16, 2021

Customer Communication in the hospitality and tourism industry is rapidly changing due to industry events. The hospitality and tourism industry took one of its biggest hits in 2020. The hospitality and tourism industry continues to struggle as the pandemic still significantly affects worldwide travel. According to the U.S.

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CommBox

AUGUST 16, 2021

Customer Communication in the hospitality and travel industry is rapidly changing due to industry events. The hospitality and travel industry took one of its biggest hits in 2020. The hospitality and travel industry continues to struggle as the pandemic still significantly affects worldwide travel. According to the U.S.

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Hospitality Hospitality Omnichannel Compliance 52

Totango

JUNE 25, 2020

SevenRooms is a hospitality platform designed to help operators maximize profits, build customer loyalty, and create truly exceptional guest experiences. As many of us know, COVID-19 has been especially hard on those in the hospitality industry. Ilana Brown: Yes, for sure.

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Bill Quiseng

AUGUST 10, 2015

So when he recently published an ebook entitled Culture Of Yes: Practices And Principles Of Great Hospitality , I was all over it. While I was quoted in the first chapter, I bought the Kindle version for the invaluable insight shared by some real hospitality heavyweights. Micah has done that for you here.

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Customer Think

SEPTEMBER 26, 2023

In the ever-evolving realm of the hospitality sector, where competition is fierce and customer expectations are high, companies face several challenges to keep pace with the times and stay alive.

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Hospitality Hospitality AI Customer Expectations 52

ProProfs

DECEMBER 5, 2019

“True hospitality consists of giving the best of yourself to your guests.” As a matter of fact, 40% of employees in the hospitality industry who received poor training leave their positions within the first year. What is Hospitality Industry Training Software? Cloud LMS for Hospitality Industry.

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ProProfs

APRIL 19, 2017

When used properly, Learning management systems are capable of helping the hospital staff to enhance their learning without hampering and neglecting work. In this article, we’ll explain why the use of e-learning tools is especially important in hospital training. E-Learning Lets You Learn anytime, anywhere.

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Customer Bliss

JUNE 20, 2018

What happens when one moves from hospitality to healthcare? Shawn Smith is a Chief Experience Officer at MedStar Washington Hospital Center. With a background in hospitality, working in casinos, I chat with Shawn about his transition from hospitality to healthcare. Expand the Horizon of Helping People.

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Adrian Swinscoe

NOVEMBER 20, 2023

Today’s interview is with Micah Solomon, a renowned expert on customer service, hospitality, and customer experience. Micah joins me today to talk about his new book: […] The post Your customer doesn’t want to know about your technology – Interview with Micah Solomon first appeared on Adrian Swinscoe.

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Customer Bliss

MARCH 1, 2018

How do you define patience experience in a hospital? In today’s episode, I speak with Alan Dubovsky , Chief Patient Experience Officer at Cedars-Sinai , who talks about how a hospital stint in his youth led to a lifelong obsession with healthcare; specifically, how you get doctors, nurses, and employees to work together.

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Callminer

JANUARY 18, 2023

As patients become more engaged in their healthcare, healthcare providers and organizations, like hospitals, need to care more about patient retention and patient experience. Read more in this blog.

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Customers That Stick

OCTOBER 15, 2016

We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

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Customer Think

JANUARY 10, 2024

I met a friend for lunch over the weekend. The night before he’d flown in from Las Vegas, having booked a room at a nearby Hampton Inn. He used the Hilton Honors app to reserve and pay for room 404 in advance and awaited an electronic key to arrive to fulfill his desire for a […]

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Hospitality Hospitality Customer Loyalty Customer Experience 59

Inside Customer Service

JULY 11, 2024

Case Study: Waterton Waterton is a real estate investment and management company that focuses on multifamily and hospitality properties. It’s a combination of the words "residential" and "hospitality." It manages approximately 30,000 apartment units. CX Vision Resitality® Resitality is Waterton’s brand promise.

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Customer Think

AUGUST 28, 2023

Travel experience experts need to remember why people travel. For most tourists, it is all about the destination. The destination is why you leave home. Before you make the decision to travel, and long before you arrive, you have a desire to go to a particular place. Because you know about a place (its food, […]

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Hospitality Hospitality Customer Loyalty Technology 59

Hodusoft

NOVEMBER 28, 2019

Think of hospitality and what you see is a mix of services. The right IP PBX solution for hospitality, therefore, needs to be all-encompassing and unified. The key to success and customer satisfaction in the hospitality segment is excellent communication through any channel and at any time using any device.

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Bill Quiseng

JUNE 28, 2023

These “Profits over People” traditionalists care about their hospital’s labor, research, and equipment costs, Medicare reimbursements, pharmaceutical companies’ payments in cash and in-kind gifts, and their patients’ payments more than they do their patients. Patients don’t care how big the hospital is.

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Customer Bliss

JUNE 28, 2018

Vishal Bhalla is the VP & Chief Experience Officer at Parkland Health & Hospital System. Similar to my guest Shawn Smith in my last interview, Vishal also transitioned into healthcare from hospitality, after nearly 20 years in the industry.

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CX Accelerator

NOVEMBER 26, 2021

In March, fellow CX Accelerator community member Shane invited me to work on a project with a national healthcare provider that owns a chain of private hospitals all over Australia. No two sites were the same and I became an expert in a variety of different parking management tools. Ben Motteram.

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CX Accelerator

NOVEMBER 26, 2021

In March, fellow CX Accelerator community member Shane invited me to work on a project with a national healthcare provider that owns a chain of private hospitals all over Australia. No two sites were the same and I became an expert in a variety of different parking management tools. Ben Motteram.

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Hospitality Hospitality Healthcare CX 182

Qualtrics

JULY 18, 2019

If this many people are spending money on travel and tourism, hospitality professionals must provide customers with an excellent guest hospitality experience to keep them coming back and to grow their businesses. The Big Data trend in hospitality. Using X-data in hospitality. trillion USD. Request Demo.

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Futurelab

JUNE 14, 2024

And as an answer, I got a widest smile and a passionate speech about the owners being passionate and empowering the team, how long they are together, how they all work there because they like hospitality and cherish their loyal customers. I told him they made my day; he told me I made his week.

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Zonka Feedback

MAY 22, 2022

Whenever we talk about performance in healthcare, one of the most important indicators is patient satisfaction. Did your patient find the treatment effective? Did they receive all information pertaining to their health? Was the staff able to help them to make the payment process easier?

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Customer Bliss

JANUARY 4, 2019

I’m revisiting a conversation I had with Alan Dubovsky , a well-respected colleague in the industry, who is the Chief Patient Experience Officer at Cedars-Sinai Hospital. Before becoming the Chief Patient Officer at Cedars-Sinai, he was the program coordinator for the oncology program at Northside Hospital in Atlanta.

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Adrian Swinscoe

NOVEMBER 20, 2023

Today’s interview is with Micah Solomon, a renowned expert on customer service, hospitality, and customer experience. Micah joins me today to talk about his new book: […] The post Your customer doesn’t want to know about your technology – Interview with Micah Solomon first appeared on Adrian Swinscoe.

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Technology Technology Hospitality Hospitality 113

C3Centricity

OCTOBER 1, 2024

After the holiday season, I found myself grappling with severe lower back pain, which escalated into a medical ordeal that spanned hospital stays, emergency surgeries, and a lengthy recovery. Recently, I had an eye-opening experience that reinforced this lesson in a way I hadn’t anticipated.

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Uniphore

NOVEMBER 11, 2021

Travel and hospitality were among the hardest hit industries during the pandemic. Conversational AI is helping travel and hospitality leaders weather the turbulence and welcome new customers with next-generation CX. While today both are recovering, businesses are grappling with new realities on the ground—and in the air.

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Bill Quiseng

JULY 24, 2024

As a general manager/managing director for 27 of 43 years in hospitality, I planned to retire and be a customer CARE speaker, but, then, everything went south. I wanted them to have a “better than the average” experience that guests expected. So I served to WOW them. I served to CARE (Communicate. Acknowledge. Big difference.

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Customer Bliss

NOVEMBER 6, 2018

Jude Children’s Research Hospital which I visited a few weeks ago. Jude Children’s Research Hospital. Jude Children’s Research Hospital, visit stjude.org. . What I’m going to actually show you is some video footage of their customer room and the anthropologists who work there. To learn more about St.

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Intercom, Inc.

MARCH 31, 2020

Many medical offices and hospitals are extremely crowded due to COVID-19. In order to help as many medical facilities as possible during this time, digital assistant for doctors Suki is now free for urgent care, hospitals, critical care centers, and more. We will continue to update this list with more stories in the coming weeks.

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Customer Think

SEPTEMBER 8, 2024

Using the Hospitality Mentality to Shape Your Company Culture Shep Hyken interviews Alan Williams, Founder and managing director at SERVICEBRAND GLOBAL Ltd and the co-author of Supercharging the Customer Experience: How Organizations Can Drive Performance in Today’s Values-Based Economy.

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