ECXO

NOVEMBER 16, 2023

Predictive analytics are being used to anticipate customer needs, identify likely issues and and work out what comes next. Like me, you’ll have read lots of stories in your feeds about how ChatGPT, the most famous GenAI tool on the block, is predicted to cause ‘ internet-level disruption ‘. Then ChatGPT happens.

AI 182

AI CX Customer Experience Artificial Intelligence 182

CommBox

DECEMBER 6, 2023

These real-world success stories offer invaluable insights and practical lessons for businesses contemplating the adoption of live chatbots.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

Qualtrics

JANUARY 10, 2020

Self-service in retail, leisure and even hospitality is not a new idea – we’ve been printing out our own movie theater tickets and using automated supermarket checkouts for years. Predictive analytics. In-store self-service.

Technology 28

Technology Technology Customer Experience Omnichannel 28

Shep Hyken

JULY 8, 2022

For example, a hospital could use an IVR to allow clients to change appointments over the phone. Hospitals can integrate CRM to monitor patients and appointments. Predictive Analytics will help businesses to stay ahead and provide high-touch CX. Predictive analytics is an effective way to solve problems.

Customer Service 61

Customer Service Predictive Analytics Hospitality Hospitality 61

Qualtrics

NOVEMBER 1, 2019

There are dollars at stake every year for continued implementation by hospitals and clinics to maintain or comply with medical record standards. Take Electronic Health Records (EHR) as an example. The federal government made a $30-billion push for EHR in 2009. That is what Qualtrics wants to help discover.

Healthcare 20

Healthcare Predictive Analytics Hospitality Hospitality 20