Remove Hospitality Remove Innovation Remove Technology
article thumbnail

Marriott International’s Frid Edmond on Leading Transformational Change in Hospitality

Execs In The Know

In hospitality, change is the only constant. A keynote speaker at Customer Response Summit (CRS) last week in Clearwater Beach, Florida, Edmond took the stage to discuss change, not just in shifting consumer behaviors or advancing technologies, but the kind that redefines an entire industry. Hospitality is evolving at breakneck speed.

article thumbnail

Growth vs. Customer Experience: A Dilemma?

ECXO

The Changing Landscape of Customer Expectations Over the last decade, customer expectations have evolved dramatically, reshaped by advancements in technology, the proliferation of online shopping, and the increasing availability of personalized services. Experiment with new approaches to exceed customer expectations.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Tech philosopher Alex Wolf on designing harmonious technology

Intercom, Inc.

Unpacking this central conundrum is at the heart of Alex Wolf’ s work – the self-described “consumer-facing anthropologist” has made a career by thinking deeply and talking widely about issues related to the pervasive role of technology in modern life. She asks what are the risks involved in “outsourcing” so many of our skills to technology.

article thumbnail

Your customer doesn’t want to know about your technology – Interview with Micah Solomon

Adrian Swinscoe

Today’s interview is with Micah Solomon, a renowned expert on customer service, hospitality, and customer experience. Micah joins me today to talk about his new book: […] The post Your customer doesn’t want to know about your technology – Interview with Micah Solomon first appeared on Adrian Swinscoe.

article thumbnail

Personalization at Sea: How Princess Cruises Is Elevating the Guest Experience

Execs In The Know

It was a call to action for an industry navigating uncharted waters in personalization, technology, and guest experience. They invested not just in technology but in redefining the guest journey. Your dedication to innovation, service, and human connection continues to set the standard for the travel/hospitality and CX industry.

article thumbnail

Mountain communities and digitization: towards technological innovation

Neosperience

For this series of reasons, in a scenario that is still delicate and complicated by the coexistence of various factors of instability, territorial valorization has to deal with digitization and must adopt new technologies, individually integrated and customized. Technology can offer valuable help in this context.

article thumbnail

The Transformative Power of Cross-Functional Teams in Upgrading CX

ECXO

Cross-functional teams are instrumental in spearheading ongoing enhancements and fostering innovation to ensure the delivery of exceptional customer experiences. Increased Innovation: The collaborative energy of having all necessary stakeholders in one room can spark creativity and innovation.

CX 156