Execs In The Know

MAY 4, 2023

Their eye-catching designs, innovative features, commitment to safety, and boundless fun factor create an experience that is second to none. I began my career in the hospitality industry focusing on weddings and I loved it! The brand specializes in designing and manufacturing high-quality bicycles for children.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

SurveySensum

AUGUST 28, 2024

Chick-fil-A CX’s strategy is rooted in hospitality, driven by a customer-centric culture of respect and personalized attention to customers. H-E-B is a Texas-based supermarket chain that has been termed the “smartest supermarket” by Forbes itself. The brand has adopted a community-centric approach to win over customers.

Customer Experience 52

Customer Experience Text Analytics Hospitality Hospitality 52

Intercom

JUNE 2, 2022

Elizabeth currently leads Strategy and Research and Development for Service & Hospitality at Chick-fil-A and has been a professional speaker for over a decade. Success isn’t stationary, and organizations need to keep innovating and adapting to new trends and customer needs if they want to keep being relevant in the future.

Customer Experience 109

Customer Experience CX Start-ups Innovation 109

ClientSuccess

AUGUST 24, 2018

2) If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently , by Fred Lee. Location : Austin, Texas. 5) Shortcut: How Analogies Reveal Connections, Spark Innovation, and Sell Our Greatest Ideas , by John Pallock. Other principles, such as checking our egos and acting decisively, can help us ultimately “lead and win”.

Hospitality 40

Hospitality Hospitality Customer Relationship Management Innovation 40