C3Centricity

JANUARY 4, 2021

How to Improve Customer Centricity in Hospitality. The hospitality industry should be one of the most customer centric of any business, but it often isn’t. After all, hospitality relies on satisfying its guests, doesn’t it? This may surprise you. So what’s the problem? Well think again!

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

Execs In The Know

FEBRUARY 5, 2024

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

Healthcare 59

Healthcare Artificial Intelligence Sentiment Analysis ML 59

Gainsight

NOVEMBER 16, 2022

The Insider Growth Management Platform (GMP) helps digital marketers drive growth across the funnel from a unified platform powered by artificial intelligence (AI) and machine learning (ML). ReviewPro is an end-to-end guest experience platform that serves the global hospitality industry. .

Artificial Intelligence 52

Artificial Intelligence ML Machine Learning Hospitality 52

Ameyo Callversations

SEPTEMBER 8, 2021

Businesses uses auto dialers in various settings and industries, including sales, health care, education, and hospitality. Predictive Dialer: A Predictive Dialer uses a machine-learning algorithm to increase agents’ efficiency in a call center campaign by dialing numbers ahead of time and screens out all unanswered calls.

Social Media 93

Social Media Contact Center Sales Entertainment 93

Execs In The Know

MARCH 10, 2025

Frid Edmond, Senior VP of Global Customer Engagement Centers at Marriott International , opened Day 2 with a powerful keynote on navigating large-scale transformation in the hospitality industry.

CX 64

CX AI CX Transformation Artificial Intelligence 64

Lumoa

JULY 10, 2018

Insightful analytics is possible with the modern technologies such as machine-learning-based text analytics. Because of the different switching barriers, the customer experience investments typically lead to highest return on investment in industries such as hospitality, retail and consumer products.

Customer Experience 113

Customer Experience NPS Text Analytics Customer Satisfaction 113

Steven Van Belleghem

SEPTEMBER 15, 2020

I have written many pieces on how companies can respond to these voice gatekeepers and the evolution of marketing to machines, among which “ Three scenario’s for your brand in the future ”, if you would like to know more. One in which the customer is in fact completely taken out of the equation.

Retail 59

Retail E-commerce Machine Learning Entertainment 59

Customer Experience Matrix

JUNE 17, 2019

The cloud services vendors are starting that climb, adding cloud connectors, data transformations, in-database analytics, machine learning, and reporting tools. But that would be a few steps up the value chain from their current offerings, which still focus primarily on data storage.

Compliance 83

Compliance Engineering Start-ups Retail 83

Ameyo Callversations

MAY 19, 2022

For sectors such as travel, hospitality, and retail, AI chatbots are leading the way for sales efficiencies. Chatbot AIs have a strong NLP engine and machine learning base that allow them to understand customer conversations with deeper context. AI Chatbot and its Importance. Strong NLP Engine and ML Capabilities.

AI 52

AI Sales Artificial Intelligence ML 52

Lightico

APRIL 20, 2022

For individuals under the age of eighteen, the following documents may be used to establish identity: School record or report card; Clinic, doctor or hospital record or. Machine learning and artificial intelligence are used to identify the authenticity of I-9 verification documents. Trusted traveler documentation.

Compliance 52

Compliance Artificial Intelligence Legal Machine Learning 52

SurveySensum

JULY 14, 2020

He has over 25 years of experience with expertise in Business Transformation, Customer Experience, and Retail/Hospitality. Laura Bowyer has a proven track record of creating customer-centric cultures within FMCG and Hospitality and is currently heading the Customer Excellence of KFC. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Lumoa

NOVEMBER 29, 2021

Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics. Because of the different switching barriers, customer experience investments typically lead to the highest return on investment in industries such as hospitality, retail, and consumer products.

Customer Experience 97

Customer Experience NPS Text Analytics Customer Satisfaction 97

Qualtrics

FEBRUARY 12, 2021

While some brands pivoted smartly, others, especially in the hospitality and leisure sectors, were overwhelmed by the crushing pressure of COVID-19. Economizing and cutting costs were the goal for market researchers, who leaned on automation, AI and machine learning to take the pressure off resource-heavy human-led operations.

Machine Learning 43

Machine Learning Hospitality Hospitality Technology 43

Neosperience

FEBRUARY 27, 2023

Using data analysis and Machine Learning, Voice of Customer systems analyze the individual preferences of travelers to create customized packages , from the most rugged itineraries for experienced trekkers to days of pure relaxation for those unplugging from the city.

Innovation 52

Innovation Technology Technology Artificial Intelligence 52

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. Lets now explore some pros and cons of Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

MAY 20, 2020

Leaders who may have been slow to adopt automation technologies—such as Robotic Process Automation (RPA), artificial intelligence (AI), and machine learning (ML)—have begun leveraging them as a way to cut costs during economic turmoil, provider faster service to customers, and revamp their operations for distributed work.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

1 to 1

JUNE 1, 2021

With unattended RPA, software with artificial intelligence and machine learning handles common, high-volume, repetitive tasks such as invoice processing, claims management, and patient scheduling. Both attended and unattended RPA can take many mundane tasks off associates’ plates, letting them focus on other priorities.

Artificial Intelligence 26

Artificial Intelligence Invoicing Contact Center Machine Learning 26

PeopleMetrics

FEBRUARY 12, 2018

High-end hospitality companies have owned the CX space for years because they maintain this mindset that every touch point they have with a customer has to be excellent. Here's the secret though - high-end hospitality's mindset can (and should) be applied to every industry - it's the way of the future. Sean holds a Ph.D.

CX 63

CX Hospitality Hospitality CEM 63

PeopleMetrics

MARCH 1, 2018

If you’re in the hospitality business, a touchpoint could be your website as customers book their stay, the front desk as they check in, the hotel, the spa, the check out point, etc. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data.

CX 97

CX CEM Finance Touchpoint 97

PeopleMetrics

JANUARY 28, 2021

Sean: Yeah and I'd say that this phase of the customer experience world has really shifted into text analytics, machine learning, you know, analytics on the fly within the platform. Back when I started in 2012, you really just had these core industries that said, "you know, I'm hospitality, I'm a restaurant. Ripal: Definitely.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

eglobalis

MAY 4, 2025

For instance, Pfizer and Eli Lillytwo of the worlds largest drug makershave entered partnerships with Silicon Valley company Atomwise to use machine learning for finding novel small molecules against challenging biological targets. Such efficiency gains can dramatically improve patient participation.

Pharmaceutical 289

Pharmaceutical Artificial Intelligence Hospitality Hospitality 289

SurveySensum

MARCH 7, 2025

It uses AI capabilities like NLP and machine learning to analyze, categorize, and interpret vast amounts of text-based healthcare data. Text analytics for health relies on advanced machine learning and NLP techniques such as: Sentiment Analysis: Determines whether patient feedback is positive, negative, or neutral.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

Lightico

APRIL 3, 2025

Hospitality and food service, with many seasonal and immigrant workers, have similarly been audited heavily. The agricultural and food processing sectors are another focus: these industries have historically attracted unauthorized labor due to labor shortages, and ICE has not shied away from enforcement there.

Compliance 52

Compliance AI Agriculture Government 52