Execs In The Know

MARCH 10, 2025

Frid Edmond, Senior VP of Global Customer Engagement Centers at Marriott International , opened Day 2 with a powerful keynote on navigating large-scale transformation in the hospitality industry. Customer experience doesnt live in one department; it cuts across every function, from marketing to operations to technology.

CX 52

CX AI CX Transformation Artificial Intelligence 52

Execs In The Know

FEBRUARY 5, 2024

This seems true for the BPO industry, where technological advancements and shifting dynamics drive a parallel transformation narrative. While an emerging approach, a Gartner survey suggests that investments in hyper-automation will increase in 2024, making it a strategic technology trend to watch out for.

Healthcare 59

Healthcare Artificial Intelligence Sentiment Analysis ML 59

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Gainsight

NOVEMBER 16, 2022

Intelliflo’s technology truly changed the game in the FinTech industry. The Insider Growth Management Platform (GMP) helps digital marketers drive growth across the funnel from a unified platform powered by artificial intelligence (AI) and machine learning (ML). Dream Team Award Goes to … Insider .

Artificial Intelligence 52

Artificial Intelligence ML Machine Learning Hospitality 52

Lumoa

JULY 10, 2018

Insightful analytics is possible with the modern technologies such as machine-learning-based text analytics. Because of the different switching barriers, the customer experience investments typically lead to highest return on investment in industries such as hospitality, retail and consumer products.

Customer Experience 113

Customer Experience NPS Text Analytics Customer Satisfaction 113

Ameyo Callversations

MAY 19, 2022

For sectors such as travel, hospitality, and retail, AI chatbots are leading the way for sales efficiencies. Chatbot AIs have a strong NLP engine and machine learning base that allow them to understand customer conversations with deeper context. Read More: How does Technology Affect the Future of Customer Service and Support?

AI 52

AI Sales Artificial Intelligence ML 52

Lightico

APRIL 20, 2022

Here, we’ll explore some ways technology can help support anti-fraud efforts. For individuals under the age of eighteen, the following documents may be used to establish identity: School record or report card; Clinic, doctor or hospital record or. Yet there is always a possibility that the I-9 verification documents are fraudulent.

Compliance 52

Compliance Artificial Intelligence Legal Machine Learning 52

Customer Experience Matrix

JUNE 17, 2019

Why does this matter to technology and marketing professionals? The cloud services vendors are starting that climb, adding cloud connectors, data transformations, in-database analytics, machine learning, and reporting tools. But the fact that all three vendors are addressing the topic raises some interesting questions.

Compliance 83

Compliance Engineering Start-ups Retail 83

Qualtrics

FEBRUARY 12, 2021

While some brands pivoted smartly, others, especially in the hospitality and leisure sectors, were overwhelmed by the crushing pressure of COVID-19. Those that weathered the storm were frequently those who turned to technology for a competitive advantage. Technology is here to stay. 2021 – the emerging market research trends.

Machine Learning 43

Machine Learning Hospitality Hospitality Technology 43

Lumoa

NOVEMBER 29, 2021

Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics. Because of the different switching barriers, customer experience investments typically lead to the highest return on investment in industries such as hospitality, retail, and consumer products.

Customer Experience 97

Customer Experience NPS Text Analytics Customer Satisfaction 97

SurveySensum

MAY 20, 2020

The power of automated technology will transform the in-store shopping experience. But really, it’s meant to make all this new technology seem less intimidating. The use of technologies like Zoom, Google Meet, GoToWebinar is very effective to keep in touch with customers. Use technologies to increase your reach.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. Some of the notable byproducts of Qualtrics are Customer XM, Employee XM, Brand XM, Design XM, Core XM, and XM Dscvr. Lets now explore some pros and cons of Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

PeopleMetrics

JANUARY 28, 2021

it's evolved as an industry, and it's obviously become much more technology-driven, and we've certainly followed that and invested a lot in technology. just building on what you said, Kirk, is - you know, technology definitely has changed the whole industry, without a doubt, but the acceptance. I would call it. What was the.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

1 to 1

JUNE 1, 2021

With unattended RPA, software with artificial intelligence and machine learning handles common, high-volume, repetitive tasks such as invoice processing, claims management, and patient scheduling. Both attended and unattended RPA can take many mundane tasks off associates’ plates, letting them focus on other priorities.

Artificial Intelligence 26

Artificial Intelligence Invoicing Contact Center Machine Learning 26

Shep Hyken

JULY 8, 2022

For example, a hospital could use an IVR to allow clients to change appointments over the phone. Hospitals can integrate CRM to monitor patients and appointments. Today, banks face stiff competition from leading privatization-based technology companies. Of course, many companies use bots to automate customer support. .

Customer Service 61

Customer Service Predictive Analytics Hospitality Hospitality 61