Customer Experience Management: An Exclusive Interview with Micah Solomon
SugarCRM
AUGUST 19, 2020
Solomon : As a customer experience consultant and customer service turnaround expert , I get a lot of requests from companies that want to become “the Ritz-Carlton of banking” or “the Ritz-Carlton of aircraft parts manufacturing.” You go above and beyond to help a company, including going in hands-on as an undercover mystery shopper. .
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