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The Challenge of the B2B Customer Experience Maturity Model? The CX Major Pillars for Your Organization Growth

ECXO

The Lab is working to eradicate it, based out of Massachusetts General Hospital and Harvard Medical School. A diabetic who wants to wipe diabetes from the Earth for all of us, the proceeds from his forthcoming book will be going to the Faustman Lab. You can also support and donate to The Lab.

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How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX)

ECXO

The Lab is working to eradicate it, based out of Massachusetts General Hospital and Harvard Medical School. A diabetic who wants to wipe diabetes from the Earth for all of us, the proceeds from his forthcoming book will be going to the Faustman Lab. You can also support and donate to The Lab.

AI 194
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CXO Transforms Parkland Hospital Customer Experience Through Employee Experience

Customer Bliss

Vishal Bhalla is the VP & Chief Experience Officer at Parkland Health & Hospital System. Similar to my guest Shawn Smith in my last interview, Vishal also transitioned into healthcare from hospitality, after nearly 20 years in the industry.