How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX)
ECXO
NOVEMBER 16, 2023
Predictive analytics are being used to anticipate customer needs, identify likely issues and and work out what comes next. Like me, you’ll have read lots of stories in your feeds about how ChatGPT, the most famous GenAI tool on the block, is predicted to cause ‘ internet-level disruption ‘. Then ChatGPT happens.
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