How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX)
ECXO
NOVEMBER 16, 2023
It’s being embedded into workflows and customer touchpoints. Experiences reflective of past interactions, and rooted in future relevance, across all touchpoints. The Lab is working to eradicate it, based out of Massachusetts General Hospital and Harvard Medical School. There’s so much to think about here.
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