Drive to 15 – How Minimum Wage Increases Will Impact Businessess & Contact Centers
Taylor Reach Group
JUNE 15, 2017
The most affected industries are expected to be retail and hospitality and Contact Centers. A virtual agent is available 24x7, never shows up late, never in a bad mood, scales well and consistently delivers a known level of support. Organizations in food service, retail or hospitality, can’t just move all locations to other provinces.
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