5 Top Customer Service Articles of the Week 9-5-2022
Shep Hyken
SEPTEMBER 5, 2022
Could NPS Detractors Be A Good Thing? New Evidence Says Yes by Dan Gingiss. Dan Gingiss) NPS Detractors, the Net Promoter Score (NPS) survey respondents who rate your business between 0 and 6, are typically referred to in a negative light. Isn’t that what we should do? Follow on Twitter: @Hyken.
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