Remove Hospitality Remove Net Promoter Score Remove Texas
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Q&A with April Obersteller, Director of Global Experience at woom Bikes, One of the Fastest-Growing Companies in the U.S.

Execs In The Know

I began my career in the hospitality industry focusing on weddings and I loved it! I started on the sales side and represented Texas and that’s where the magic opportunity came for me to move into CX. My background is in a couple of different industries, and that thread was service and being part of the beautiful chaos.

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Trade In Old Thinking For New

Beyond Philosophy

More organizations call our Customer Experience consultancy every day with the same complaint: they aren’t seeing the same gains in Net Promoter Score (NPS) that they did when they started their Customer Experience Improvement program. Old Thinking Doesn’t Work with New Problems. They want to know what to do now.