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Outrageous! Hotels keep on charging!

Beyond Philosophy

Yet, according to the New York Times , this is the way things are headed in the hospitality industry. Tisch Center for Hospitality and Tourism at New York University. These extra fees have been growing for the past decade, and this year, U.S. hotels are expected to add on $2.55

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When Your Customer Experience Hits a “Bump in the Road”

Shep Hyken

While he’s in the hospitality industry, this could apply to any type of business. I think you’ll agree that you don’t have to be in the hotel or hospitality industry to benefit from answering these questions. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.

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How to Say YES – Every Time

Shep Hyken

Both of these authors have a hospitality background. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. My friend Christine Trippi wrote a book titled Yes Is the Answer. What is the Question ? Both know the value of their customers hearing yes for an answer.

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Best in Class Versus Best in Industry

Shep Hyken

The Ritz-Carlton has a team of trainers that companies hire to learn the secrets of creating world-class hospitality and service. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Zappos.com has its Delivering Happiness programs. Follow on Twitter: @Hyken.

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Amazing Business Radio: Julius Robinson

Shep Hyken

He shares what organizations can learn about customer service from the hospitality industry and how to equip employees to meet and exceed customer expectations. New York Times ?bestselling Shep Hyken interviews Julius Robinson, Chief Sales & Marketing Officer at Marriott International. This episode of?

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Introducing Anthropology & Ethnography to your Customer Room: An Inside Look with St. Jude Children’s Research Hospital

Customer Bliss

In doing so, they can be incredibly valuable tools for organizations to understand their customer journeys—as in an in-depth article about Intel from The New York Times a few years ago—or in today’s case, donor journeys as shown at St. Jude Children’s Research Hospital which I visited a few weeks ago.

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How Project N95 streamlined its volunteer-staffed support using Zendesk

Zendesk

While most hospitals have a good supply, it can still be tough for small health care facilities and regular citizens to pick up a cache of affordable, high-quality PPE. While most hospitals have a good supply, it can still be tough for small health care facilities and regular citizens to pick up a cache of affordable, high-quality PPE. “At