Beyond Philosophy

NOVEMBER 2, 2016

Yet, according to the New York Times , this is the way things are headed in the hospitality industry. Tisch Center for Hospitality and Tourism at New York University. People complained on social media and even started a change.org petition. hotels are expected to add on $2.55

Hospitality 167

Hospitality Hospitality Social Media Customer Expectations 167

Intercom, Inc.

AUGUST 20, 2020

Both her book Resonate: For Anyone Who Wants to Build an Audience and her documentary short Attention for Sale offer insights into how we are changed by ubiquitous technology, both individually and collectively – social media has transformed how we engage with one another, and that widespread, constant engagement is harming our focus.

Technology 243

Technology Technology Social Media Start-ups 243

Shep Hyken

AUGUST 8, 2022

I’ve always preached the hospitality mentality. Medium, such as websites and social media channels, is becoming essential in today’s marketing landscape as users will check on these platforms to find out about the product. So take a few lessons from the restaurant industry and create a better customer experience.

Customer Service 21

Customer Service Customer Retention Hospitality Hospitality 21

SurveySensum

JULY 14, 2020

A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations. He has been featured in The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others and has contributed to books on Customer Service, Social Media, and IT Change Management.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Shep Hyken

JANUARY 9, 2023

TravelDailyNews) Excellent customer service is crucial in the hospitality industry, where customers often play an active role. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. For example, he turns “The Great Resignation” into “The Great Retention.”.

Customer Service 11

Customer Service Hospitality Hospitality Social Media 11

Customer Bliss

MAY 23, 2017

Lynn LaRocca is the SVP and Chief Experience Officer of the New York Racing Association. Lynn also oversees a lot in her role: marketing, event planning, social media, hospitality and group sales, owner relations, media relations, and more. Episode Overview.

Sports 57

Sports Customer Experience Hospitality Hospitality 57

Comm100

SEPTEMBER 22, 2016

Due to social media, unhappy customers are now more vocal than they ever had the means to before. In Uplifting Service, New York Times Bestselling Author, Ron Kaufman, guides readers through a new, more effective set of guiding principles with actionable advice.

Customer Service 89

Customer Service Customer Loyalty E-commerce Customer Satisfaction 89