Hospitality and North Carolina - Tech Customer Success

Slack’s Lane Collins on their ‘radical convenience’ approach to customer experience

Intercom, Inc.

AUGUST 8, 2019

It’s part of the “hospitality” aspect of support. Lane: I grew up in North Carolina, and there wasn’t a lot to do. I think that’s the real “hospitality” aspect of support: thinking about anticipating people’s needs. Learning support at scale. Kaitlin: Lane, welcome to the show.

Customer Experience

Customer Experience Start-ups Engineering Hospitality

How the Cincinnati Zoo and Botanical Garden Approaches the Visitor Experience

Customer Bliss

FEBRUARY 1, 2019

Quite a few of the CX leaders I’ve spoken to on the podcast have shared that previous experiences in sales, retail, and hospitality helped create a foundation for the skills required to be a successful CX champion in their organization. We all want to succeed together and we’re better together. About Rhiannon Hoeweler.

Hospitality

Hospitality Hospitality Retail CX

Tech Customer Success

Slack’s Lane Collins on their ‘radical convenience’ approach to customer experience

How the Cincinnati Zoo and Botanical Garden Approaches the Visitor Experience

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