Hospitality, North Carolina and Start-ups

Slack’s Lane Collins on their ‘radical convenience’ approach to customer experience

Intercom, Inc.

AUGUST 8, 2019

It’s part of the “hospitality” aspect of support. In companies that don’t properly prioritize the customer experience, it’s up to support leaders to find allies in product and engineering – and to make sure you can help them truly hear the customer’s voice. Lane: I grew up in North Carolina, and there wasn’t a lot to do.

Customer Experience

Customer Experience Start-ups Engineering Hospitality

How the Cincinnati Zoo and Botanical Garden Approaches the Visitor Experience

Customer Bliss

FEBRUARY 1, 2019

Quite a few of the CX leaders I’ve spoken to on the podcast have shared that previous experiences in sales, retail, and hospitality helped create a foundation for the skills required to be a successful CX champion in their organization. Like with many other cultural centers or institutions, the visitor experience starts with the website.

Hospitality

Hospitality Hospitality Retail CX

Tech Customer Success

Slack’s Lane Collins on their ‘radical convenience’ approach to customer experience

How the Cincinnati Zoo and Botanical Garden Approaches the Visitor Experience

Webinars

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