Slack’s Lane Collins on their ‘radical convenience’ approach to customer experience
Intercom, Inc.
AUGUST 8, 2019
It’s part of the “hospitality” aspect of support. Lane: I grew up in North Carolina, and there wasn’t a lot to do. I think that’s the real “hospitality” aspect of support: thinking about anticipating people’s needs. Learning support at scale. Kaitlin: Lane, welcome to the show.
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