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Growth vs. Customer Experience: A Dilemma?

ECXO

The Changing Landscape of Customer Expectations Over the last decade, customer expectations have evolved dramatically, reshaped by advancements in technology, the proliferation of online shopping, and the increasing availability of personalized services. in-store, online, mobile apps, and social media).

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Why Utility Companies Should Embrace Modern Customer Service Technology

Fonolo

By embracing modern customer service technology as a must-have ‘utility’, these brands can set themselves apart from their competitors. Industries like retail, hospitality, and healthcare have continued to raise the bar to meet customer expectations. To do so, they have taken advantage of advancements in customer service technology.

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Customer Communication in the Hospitality and Tourism Industry: Overcoming Challenges

CommBox

Customer Communication in the hospitality and tourism industry is rapidly changing due to industry events. The hospitality and tourism industry took one of its biggest hits in 2020. The hospitality and tourism industry continues to struggle as the pandemic still significantly affects worldwide travel. According to the U.S.

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Customer Communication in the Hospitality and Travel Industry: Overcoming Challenges

CommBox

Customer Communication in the hospitality and travel industry is rapidly changing due to industry events. The hospitality and travel industry took one of its biggest hits in 2020. The hospitality and travel industry continues to struggle as the pandemic still significantly affects worldwide travel. According to the U.S.

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How AI and GenAI Are Shaking the Status Quo in Customer Experience (CX)

ECXO

Pioneers understand they can create competitive advantage over traditional firms by utilising the technology to serve customers with a better value proposition – at scale. Any technology that makes CX poorer has no place on the roadmap. AI is top of mind for all leaders, including you and I. We need to understand the limitations.

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Four Phrases Call Center Agents Should Avoid at All Costs

Fonolo

They argue that, by using this phrase, service and hospitality workers are actually making customers feel like their requests are problematic. This is why call-back technology is a helpful tool for call center agents: It avoids the need to ask a customer to take time out of their day while an agent looks into their request. As I Said”.

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Patient Experience: Overcoming Communication Challenges in Healthcare Through Omnichannel Solutions

CommBox

During the pandemic, the demand for digital healthcare services grew so drastically that some hospitals and healthcare facilities couldn’t handle all the flow of patients’ requests using traditional methods such as phone and in-person service. Patients expect hospitals and other healthcare providers to deliver service digitally, as mentioned.