SurveySensum

JULY 14, 2020

He has been featured in The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others and has contributed to books on Customer Service, Social Media, and IT Change Management. He has over 25 years of experience with expertise in Business Transformation, Customer Experience, and Retail/Hospitality.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Qualtrics

APRIL 28, 2020

She is currently fulfilling her duty as a Captain in the Navy Reserves , working on a unit to care for the sick at a hospital in NYC. Another colleague’s mom is a housekeeper at a hospital and she’s right in the thick of things, putting the well-being of patients ahead of her own. However, she is not at home with her family.

Healthcare 49

Healthcare Hospitality Hospitality Social Media 49

Zendesk

SEPTEMBER 27, 2022

This is an extraordinarily difficult season of travel,” Marc Casto, president of leisure brands in the Americas for Flight Centre Travel Group, told The Washington Post. These channels include phone, email, social media, chat, and instant messaging. Monitor social media. Even the U.S. Provide self-service options.

CX 52

CX Social Media Transportation Omnichannel 52

Comm100

AUGUST 23, 2018

What this means is big news for business: More people across the globe are now using messaging apps over social media. In 2018, video customer service is being adopted in industries such as healthcare, travel, and hospitality. As of July 2018, the top 9 messaging apps boasted a combined total of over 5.8

Customer Service 45

Customer Service Hospitality Hospitality Omnichannel 45