Beyond Philosophy

APRIL 8, 2019

We worked with a Texas hospital system years ago where surveys reported patients said they wanted more time with the doctor. But what would have happened if the hospital did what the patients said they wanted and increased the time for appointments? Automation is Great But Keep an Eye on the Human Touch.

Actionable Insights 126

Actionable Insights Hospitality Hospitality Customer Experience 126

Execs In The Know

JANUARY 29, 2023

Kicking off on March 1, 2023, we’re taking CRS to Austin, Texas, to explore “Creating Moments That Matter” with our global community of CX leaders. Jude Children’s Research Hospital, Nationwide, Marriott International, and Turo. Why does attending CRS matter more than you think? By being part of the Summit, you’ll: 1.

CX 90

CX Hospitality Hospitality Actionable Insights 90

Execs In The Know

MAY 4, 2023

I began my career in the hospitality industry focusing on weddings and I loved it! I started on the sales side and represented Texas and that’s where the magic opportunity came for me to move into CX. EITK: When it comes to technology, in what ways is the brand differentiating itself from its competitors to improve CX?

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Execs In The Know

JANUARY 24, 2023

PHOENIX, ARIZONA, US, January 24, 2023 — Global customer experience (CX) industry leader Execs In The Know is taking Customer Response Summit (CRS) to Austin, Texas. The focus of the summit will be PASSION for Customers, the POWER of Technology, and PURPOSE Driven Leadership.

Hospitality 40

Hospitality Hospitality CX Technology 40

Taylor Reach Group

JUNE 15, 2017

The most affected industries are expected to be retail and hospitality and Contact Centers. Dallas is the fastest growing city in the US and Texas is a “right to work” state. Small technology businesses, where technical support is a Cost Center, will work towards deploying alternative channels of support. In a word, automation.

Contact Center 48

Contact Center Hospitality Hospitality Retail 48

Taylor Reach Group

JUNE 5, 2017

The most affected industries are expected to be retail and hospitality and Contact Centres. Dallas is the fastest growing city in the US and Texas is a “right to work” state. Small technology businesses, where technical support is a Cost Centre, will work towards deploying alternative channels of support. In a word, automation.

Hospitality 50

Hospitality Hospitality Retail Government 50