article thumbnail

Vanderbilt Children's Hospital, Masters of CX Design

CX Accelerator

Few would know this better than the team at Vanderbilt Children's Hospital in Nashville, Tennessee. Before we talk about anything CX related, I would like to say that the nurses, doctors, and supporting staff who serve in a children's hospital are remarkable people.

article thumbnail

Restaurant Group Obsession to Build a CX Culture Pays Off During Unprecedented Times

The DiJulius Group

Edley’s Restaurant Group is a growing hospitality industry company whose CX obsession has paid off during the COVID-19 pandemic. Located in the metro-Nashville, Tennessee area with seven locations and 400 team members, Edley’s is anticipating 50% growth in the next 12 months including franchising. Rapid growth, indeed.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Marriott International’s Shannon Patterson Talks About the Power of Putting People First

Execs In The Know

Marriott is the world’s largest hospitality company, with a powerful portfolio of 8,000+ hotels in 139 countries. When thinking about what your associates truly want, perhaps it’s time to take a different approach to look for those moments that matter and follow Marriott International’s model of practicing employee hospitality.

article thumbnail

How realistic job previews can increase retention

Inside Customer Service

A Forbes analysis of employment data showed that industries such as leisure and hospitality have been hit the hardest. Hollie Baranick often hires teenagers to work at Ruby Falls , a popular tourist attraction in Chattanooga, Tennessee. The impact of unrealistic job previews Businesses are struggling to attract and retain employees.

article thumbnail

Grow Through Improving Customer’s Lives: 7 Actions of the Most Admired Companies

Customer Bliss

Years of actions later, that built upon that commitment, they are rated the number two hospital in the United States by U.S. News and World Report. Actions for hiring and development set the tone. Admired companies craft deliberate and well-orchestrated to hire people with values and behaviors in sync with their own.

article thumbnail

3 CX Leaders Discuss Creating Digital Experiences That Engage and Delight Customers

Execs In The Know

Next stop for Customer Response Summit (CRS) – Nashville, Tennessee. Located downtown, a short walk from Nashville’s nightlife, The Grand Hyatt Nashville will host our event with its classic Southern hospitality. How do we proactively detect the customer has a problem before the customer even knows it?” Registration opens soon!

CX 52
article thumbnail

5 Companies That Are Changing The Way Businesses Relate To Customers

Customer Bliss

Years of actions later, which built upon that commitment, they are rated the number two hospital in the United States by U.S. News & World Report. Actions for hiring and development set the tone.