Taylor Reach Group

JUNE 15, 2017

The most affected industries are expected to be retail and hospitality and Contact Centers. Dallas is the fastest growing city in the US and Texas is a “right to work” state. While some businesses will be affected minimally, let's discuss the industry verticals most affected – retail, food and beverage and hospitality.

Contact Center 48

Contact Center Hospitality Hospitality Retail 48

Customer Bliss

MARCH 18, 2020

In service industries where people have to show up, such as healthcare, retail and hospitality, delivering peace of mind that you are elevating care for their physical well-being is the highest message of “we care.” Know and address their fear of being out there in the world, exposed to potential harm. CX #coronavirus Click To Tweet.

Healthcare 52

Healthcare Hospitality Hospitality Retail 52

SurveySensum

AUGUST 28, 2024

Chick-fil-A CX’s strategy is rooted in hospitality, driven by a customer-centric culture of respect and personalized attention to customers. H-E-B is a Texas-based supermarket chain that has been termed the “smartest supermarket” by Forbes itself. The brand has adopted a community-centric approach to win over customers.

Customer Experience 52

Customer Experience Text Analytics Hospitality Hospitality 52

ClientSuccess

MARCH 21, 2018

Location : Austin, Texas. Recently, I’ve read If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently as I prepare for the Certified Patient Experience Professional exam. The goal is that by sharing our experiences, we’ll be able to learn and apply more practical advice / practices to our Customer Success careers.

Customer Experience 40

Customer Experience Hospitality Hospitality Start-ups 40

Help Scout

AUGUST 26, 2018

Did you know that people called Dennis are statistically more likely to be a dentist, and a Tex more likely to move to Texas? Guest Service Agent (common in hospitality). In my local area you can visit Dr. Hart, a fellow of the American College of Chest Physicians. Technical Customer Support Expert. Technical Services Engineer.

Customer Service 40

Customer Service Engineering Hospitality Hospitality 40

ClientSuccess

AUGUST 24, 2018

2) If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently , by Fred Lee. Location : Austin, Texas. Other principles, such as checking our egos and acting decisively, can help us ultimately “lead and win”. From : Vic Kasoff , Director of Customer Experience. Company : NarrativeDx.

Hospitality 40

Hospitality Hospitality Customer Relationship Management Innovation 40

Intercom

JUNE 2, 2022

Elizabeth currently leads Strategy and Research and Development for Service & Hospitality at Chick-fil-A and has been a professional speaker for over a decade. There was a leader I used to work for when I was an intern after or during college in Dallas, Texas. Elizabeth: I love that. His name was Kenneth Cooper.

Customer Experience 111

Customer Experience CX Start-ups Innovation 111

1 to 1

MARCH 22, 2021

Those could be pharmacies, local health communities, or hospital systems, but those points of distribution were responsible then to communicate with their respective constituents on how, when, what’s the availability, et cetera. The other one thing that I mentioned was increased call volumes.

Hospitality 26

Hospitality Hospitality Healthcare Government 26

Intercom

OCTOBER 21, 2021

The customer’s trying to get from A to B because they were going to their son’s college homecoming weekend, or they were going to a friend’s wedding, or visit their aunt who’s in the hospital and needs some extra help right now. The example that you used, I think it was Buc-ee’s , in Texas.

Customer Experience 64

Customer Experience Start-ups Hospitality Hospitality 64

Fonolo

AUGUST 3, 2017

Kerry Drake was on a mission to get to Lubbock, Texas as soon as humanly possible. Unfortunately his mother was dying and he knew he only had a short amount of time to get to the hospital and say goodbye. To get to Texas, the San Francisco resident booked a United Airlines flight, with only 40 minutes between connecting flights.

Customer Experience 83

Customer Experience Contact Center Hospitality Hospitality 83

Comm100

NOVEMBER 27, 2017

A hospital in Chicago received 700 telephone calls about Tylenol in one day. People in cities across the country were admitted to hospitals on suspicion of poisoning by cyanide. Mary, Adam, Stanley, and Theresa were 4 of seven people who died in the Chicago area from taking Tylenol pills that had been laced with cyanide.

Social Media 157

Social Media Non-Profits Legal Manufacturing 157