Remove Hospitality Remove Texas Remove Text Analytics
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Q&A with April Obersteller, Director of Global Experience at woom Bikes, One of the Fastest-Growing Companies in the U.S.

Execs In The Know

I began my career in the hospitality industry focusing on weddings and I loved it! I started on the sales side and represented Texas and that’s where the magic opportunity came for me to move into CX. We haven’t explored all the beautiful capabilities artificial intelligence (AI) and text analytics have to offer, yet.

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Top 10 Companies For Delivering Exceptional Customer Experience

SurveySensum

Chick-fil-A CX’s strategy is rooted in hospitality, driven by a customer-centric culture of respect and personalized attention to customers. H-E-B is a Texas-based supermarket chain that has been termed the “smartest supermarket” by Forbes itself. The brand has adopted a community-centric approach to win over customers.