SurveySensum

AUGUST 2, 2024

For Hospitality : What are the key considerations when calculating NPS for a hotel or restaurant? How does NPS impact customer retention in the hospitality industry? After receiving the feedback with the help of AI-enabled Text Analytics software , you don’t have to invest hours going through each and every feedback.

NPS 52

NPS Customer Loyalty E-commerce Hospitality 52

Lumoa

NOVEMBER 29, 2021

Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics. Because of the different switching barriers, customer experience investments typically lead to the highest return on investment in industries such as hospitality, retail, and consumer products.

Customer Experience 97

Customer Experience NPS Text Analytics Customer Satisfaction 97

PeopleMetrics

JANUARY 18, 2022

And over the long run, our tools, customizable surveys, intuitive reporting, and text analytics let you actively generate from your incoming customer feedback. Our software also offers features designed to meet the unique needs of specific industries, including: Hospitality. Telecommunication. B2B sales and services.

Customer Satisfaction 62

Customer Satisfaction Pharmaceutical Net Promoter Score Customer Feedback 62

SurveySensum

AUGUST 28, 2024

Chick-fil-A CX’s strategy is rooted in hospitality, driven by a customer-centric culture of respect and personalized attention to customers. Derive actionable insights from your feedback with SurveySensum’s AI-enabled text analytics software and take prioritized action that will impact your bottom line!

Customer Experience 52

Customer Experience Text Analytics Hospitality Hospitality 52

SurveySensum

JUNE 15, 2023

A score of 35 can be a good score for the hospital industry but not a good score for the retail industry. After this, you can analyze the gathered feedback with SurveySensum’s Text Analytics Software. Now that you’ve calculated your CSAT Score, it’s time to understand if you have a good CSAT score or not.

Text Analytics 52

Text Analytics Customer Satisfaction Close the Loop Hospitality 52

Qualtrics

JUNE 20, 2019

On the demands of the hospitality industry. And everyone in hospitality knows bad word of mouth will kill you in a community. The person in charge is James Scutt, a former chef who’s bringing some of the lessons learned in the kitchen to bear on Post Office’s nationwide CX transformation. Nothing could be left to chance.

CX 44

CX Hospitality Hospitality NPS 44

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. Qualtrics provides advanced data analysis tools, including text analysis, statistical modeling, and AI-driven insights. Lets now explore some pros and cons of Qualtrics.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

PeopleMetrics

JANUARY 28, 2021

Sean: Yeah and I'd say that this phase of the customer experience world has really shifted into text analytics, machine learning, you know, analytics on the fly within the platform. Audrey: Yeah, the big thing with text analytics is being able to do it at scale. I need to measure the customer experience."

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

Gainsight

AUGUST 20, 2024

How Harri Gained Deeper Customer Insights With Gainsight AI Harri is the all-in-one human capital management platform for the hospitality industry. Gainsight’s Text Analytics feature makes it easier for Popmenu to collect and analyze written feedback and content from within the platform.

AI 52

AI Scorecard Text Analytics Predictive Analytics 52

SurveySensum

MARCH 7, 2025

Thats where Text Analytics for Health comes in. Analyzing text from medical documents, prescriptions, surveys, and patient feedback, helps uncover patterns, track past interactions, and identify key issues – all while maintaining data privacy when using the right tool. What is Text Analytics for Healthcare?

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52