Intercom, Inc.
MARCH 31, 2020
From empowering teachers who need to move their classrooms online to providing free, safe transportation to healthcare workers to helping doctors remotely monitor their patients’ systems, these companies are doing amazing things. Many medical offices and hospitals are extremely crowded due to COVID-19.
Zendesk
OCTOBER 6, 2023
And it can be a challenge to provide seamless customer service within the massive ecosystem of customers, airlines, ground transportation, hotels, tour operators, travel agencies, and more. Travelers are on the move again, and their expectations are almost as high (maybe even higher) as cruising altitude.
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Myra Golden Media
MAY 7, 2019
After six weeks in the hospital, we got the news that Dad would be released and that he would go to a rehab center eight miles away. If you’re a hospital case manager, and you’re telling a 71-year-old spouse that her husband needs to check in to rehab tomorrow, what questions might the wife have?
Shep Hyken
JULY 14, 2021
Both of these authors have a hospitality background. You can take a cab, take an Uber or lift, or we’re happy to call a private service and arrange for your transportation.”. My friend Christine Trippi wrote a book titled Yes Is the Answer. What is the Question ? Both know the value of their customers hearing yes for an answer.
Intercom, Inc.
FEBRUARY 4, 2021
The use of the burning of fossil fuels for energy, the use of fossil fuels for transport, then animals basically. And if you solve those three problems, energy, transport, animals, and the use of animals for food, then you’ve solved climate change, ostensibly. And then transport’s a big problem.
Customer Bliss
AUGUST 23, 2018
At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. I thought this was a great way to tackle CX for a complex system like public transportation. How do you create great service for such a complex system?
ProProfs
JULY 10, 2020
Right from transportation to hospitality, many industries are at their worst due to the pandemic. The coronavirus outbreak has affected many sectors across the world. In this situation, a few areas such as e-commerce and e-learning are getting immensely popular. billion children out of their classroom.
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