article thumbnail

11 Books Frontline Customer Success Managers Should Read Right Now

ClientSuccess

Location : American Fork, Utah. 2) If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently , by Fred Lee. Location : Provo, Utah. Location : Sandy, Utah. Location : South Jordan, Utah. Navy SEALs Lead and Win , by Jocko Willink & Leif Babin. From : Sam Feil , Customer Success Manager.

article thumbnail

From Disney to doctors: The uncommon path of a patient experience leader

Qualtrics

To get an insider’s perspective on why there is a need for an industry-wide shift in thinking about the patient experience – and more importantly, how to encourage that shift – we interviewed Kevan Mabbutt, Senior Vice President and Chief Consumer Officer at Intermountain Healthcare in Utah. Fueled by wanderlust and curiosity. It means use.

article thumbnail

Delivering impactful virtual events in the ‘new normal’

Qualtrics

I joined through a company called Omniture, which is a web analytics company that was based out of Orem, Utah at the time. And I've just sort of slowly, you know, chipped away and, and you know, have lots of great experiences, credible experience for, you know, armature, a small Utah based company be acquired by Adobe.