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3 Essential Lessons Leaders Must Embrace to Transform Experience

Customer Bliss

I learned about humanity in business by watching my dad in his Buster Brown shoe store in Des Plaines, Illinois. With that in mind, I want to share three lessons that every leader must embrace to transform experience and earn the right to customer-driven growth. Honor your customers’ lives.

CX 130
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6 Trends Shaping the Future of Shopper Marketing

Customer Think

In 1929 a Kroger store manager living in southern Illinois named Michael Cullen envisioned a fresh take on grocery retailing when he declared “What would happen if we turned the shop around and let people collect all the items they wanted themselves?”

Retail 64
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Why We Think Things Are Good When They Are Bad

Beyond Philosophy

Many of the cult members were all in, leaving their spouses, selling all their possessions, and eventually turning up in a field in rural Illinois to wait for the Rapture. The messages told her that the aliens were coming to take them, the “true believers,” away in their spaceship on a specific date.

Start-ups 182
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The 20 most inspirational quotes of Andrew Tate

The Customer Service Blog

The son of chess master Emory Tate, Andrew was born in 1986, in Chicago, Illinois, and raised in Luton, England. Andrew Tate is an American-British former kickboxer, who is now a hugely successful businessman and internet personality.

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Leading Your Customer to the Right Choice

Beyond Philosophy

We discussed this concept in more detail on our Intuitive Customer podcast when we had a special guest, Dr. Jeff Parker, PhD, the Assistant Professor of Marketing from the University of Illinois, Chicago. Dr. Parker has published many research articles on the psychological principles behind menu design.

Retail 111
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The role of AI in making CX more accessible and inclusive

Zendesk

The Big Five tech companies recently announced a partnership with the University of Illinois on the Speech Accessibility Project , but AI company Voiceitt already has a beta app. Voice AI for real-time translation: Imagine being able to speak with any customer in their own language—or even their own dialect.

AI 98
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Qualtrics is at the University of Illinois Urbana-Champaign this week!

Qualtrics

So we’re looking forward to our trip to the University of Illinois Urbana-Champaign campus this week from April 10th to 11th! We can’t wait to meet you at the University of Illinois! The post Qualtrics is at the University of Illinois Urbana-Champaign this week! We love sharing our story with them.

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