ECXO
MARCH 6, 2025
From business and activism to media and technology, these women continue to break barriers and shape a future of equality, inclusion, and justice. Safra Catz is the CEO of Oracle Corporation, one of the most influential women in the technology industry.
Zendesk
APRIL 26, 2023
According to our research, 66 percent of customers believe that AI will revolutionize how we communicate and interact with technology. The Big Five tech companies recently announced a partnership with the University of Illinois on the Speech Accessibility Project , but AI company Voiceitt already has a beta app.
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Customer Think
FEBRUARY 20, 2023
In 1929 a Kroger store manager living in southern Illinois named Michael Cullen envisioned a fresh take on grocery retailing when he declared “What would happen if we turned the shop around and let people collect all the items they wanted themselves?”
Taylor Reach Group
JUNE 15, 2017
As many of you have heard, Illinois, Ontario have announced anticipated minimum wage increases to $15/hour. If you look at this from a business perspective, specifically small business, it is a substantial increase on a percentage basis – Ontario:32% and Illinois 36%, to be exact. Impact on Small Business. In a word, automation.
Fonolo
JULY 9, 2018
Read on as we roll out the carpet and pay homage to the 2018 Customer Experience Excellence Award Winners (#CXAwards): PFSweb (NASDAQ:PFSW) is a Global Commerce Operations Partner with solutions spanning branded fulfillment services, high-touch customer care, intensive fraud management offerings, and scalable WMS and OMS technologies.
Taylor Reach Group
JUNE 26, 2017
Technology Contact Centers Must Have for 2018 . Technology Contact Centers Must Have for 2018 . Technology Contact Centers Must Have for 2018. Business innovators heard the jaded cries of unsatisfied customers and poured resources into new technology to help. Apple Business Chat - A Contact Center Perspective .
The Customer Service Blog
APRIL 28, 2022
Thanks to the public’s embrace of smart speakers, intelligent car displays and voice-responsive phones - along with the rise of voice intelligence in call centers - marketers say they are on the verge of being able to use AI-assisted vocal analysis technology to achieve unprecedented insights into shoppers’ identities and inclinations.
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