Customer Think

FEBRUARY 20, 2023

In 1929 a Kroger store manager living in southern Illinois named Michael Cullen envisioned a fresh take on grocery retailing when he declared “What would happen if we turned the shop around and let people collect all the items they wanted themselves?”

Retail 64

Retail Technology Technology 64

Zendesk

APRIL 26, 2023

According to our research, 66 percent of customers believe that AI will revolutionize how we communicate and interact with technology. The Big Five tech companies recently announced a partnership with the University of Illinois on the Speech Accessibility Project , but AI company Voiceitt already has a beta app.

AI 98

AI CX Technology Technology 98

Fonolo

JULY 9, 2018

Read on as we roll out the carpet and pay homage to the 2018 Customer Experience Excellence Award Winners (#CXAwards): PFSweb (NASDAQ:PFSW) is a Global Commerce Operations Partner with solutions spanning branded fulfillment services, high-touch customer care, intensive fraud management offerings, and scalable WMS and OMS technologies.

Customer Experience 52

Customer Experience Contact Center Technology Technology 52

The Customer Service Blog

APRIL 28, 2022

Thanks to the public’s embrace of smart speakers, intelligent car displays and voice-responsive phones - along with the rise of voice intelligence in call centers - marketers say they are on the verge of being able to use AI-assisted vocal analysis technology to achieve unprecedented insights into shoppers’ identities and inclinations.

Artificial Intelligence 52

Artificial Intelligence Government Machine Learning Technology 52

Taylor Reach Group

JUNE 26, 2017

Technology Contact Centers Must Have for 2018 . Technology Contact Centers Must Have for 2018 . Technology Contact Centers Must Have for 2018. Business innovators heard the jaded cries of unsatisfied customers and poured resources into new technology to help. Apple Business Chat - A Contact Center Perspective .

Contact Center 48

Contact Center Artificial Intelligence AI Technology 48

Qualtrics

SEPTEMBER 6, 2019

Technology & Science Career Fair. Technology Career & Internship Fair. University of Illinois at Urbana-Champaign. Technical Full. UNC Chapel Hill. UNC Info Session. Duke University. Tech Connect. Duke University. Fall Career Fair. STEM Fair. Georgetown. Tech Fair. Georgetown. Fall Career Fair. CU Boulder.

Engineering 40

Engineering Sales Start-ups Technology 40

Taylor Reach Group

JUNE 15, 2017

As many of you have heard, Illinois, Ontario have announced anticipated minimum wage increases to $15/hour. If you look at this from a business perspective, specifically small business, it is a substantial increase on a percentage basis – Ontario:32% and Illinois 36%, to be exact. Impact on Small Business. In a word, automation.

Contact Center 48

Contact Center Hospitality Hospitality Retail 48