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Qualtrics Life will be at Indiana University – Bloomington Campus

Qualtrics

The post Qualtrics Life will be at Indiana University – Bloomington Campus appeared first on Qualtrics. Over 9,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. To learn more, and for a free account, please visit www.qualtrics.com.

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6 Secrets for Boosting Customer Satisfaction in the Contact Center

Fonolo

This is a scary thought considering you make decisions based on data, but a recent report by Indiana University’s Kelley School of Business revealed that a wide cross-section of industries often overestimate their customers’ satisfaction. Make Sure Your Metrics Are Accurate.

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Are You Freaking Out About Your Low CSat Score?

Fonolo

In fact, a recent report by Indiana University’s Kelley School of Business revealed that a wide cross-section of industries often overestimate their customers’ satisfaction. This leads them to rely on unrealistic expectations when making marketing decisions and allocating resources to address marketplace issues.

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How Contact Centers Can Respond During a Global Crisis

Fonolo

a BBQ restaurant in Indiana is giving out free toilet paper with every order; Starbucks has increased its mental health support , and fast-food chains are giving free food to NHS workers in the UK. Do what you can to help alleviate the pressure and support the economy.

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The Talent War is Real for Banks. Here’s How You Can Win.

Lightico

Our Chief People Officer lives in Indiana, and it goes on… If you can embrace remote working, you can cast your net wide across the nation. As Quontico’s CEO Steve Schnall explains: “This is a new frontier of remote working. Our CTO lives in Alabama. Our CSO lives in Vegas. Our CMO lives in DC.

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Why Qualtrics? – Will Adams – Senior People Operations Specialist – Provo, UT

Qualtrics

My senior year of college (Indiana University 2018) I had a “what” but I didn’t have a “why.” Will is an alumnus of Indiana University and started his career here at Qualtrics. At Qualtrics we want to connect our people to careers that feed their purpose; jobs that motivate & inspire them.

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CSM from the Trenches: Mentors – Rachel McElwain, Head of Customer Success, tend.ly

ClientSuccess

Location : Indianapolis Area, Indiana. The goal is that by sharing our experiences, we’ll be able to learn and apply more practical advice / practices to our careers. Let’s get started with this week’s post! From : Rachel McElwain , Head of Customer Success. Company : tend.ly. Question 1. How has it helped you?