6 Secrets for Boosting Customer Satisfaction in the Contact Center
Fonolo
AUGUST 24, 2017
This is a scary thought considering you make decisions based on data, but a recent report by Indiana University’s Kelley School of Business revealed that a wide cross-section of industries often overestimate their customers’ satisfaction. What’s Inside: What is CSat, NPS, and CES. Make Sure Your Metrics Are Accurate.
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