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AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

eglobalis

The goal: a comprehensive analysis of whether these innovations can truly supplant old-school surveys, and what that means for the future of customer experience management. Using natural language processing (NLP) and machine learning, companies can interpret the tone and emotion behind customer interactions on a massive scale.

AI 366
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Designing Intelligent CX: A Practical Roadmap for Agentic AI Deployment

eglobalis

Agentic AI systems are built using large language models (LLMs), natural language processing (NLP), machine learning, and automation frameworks. Rather than being limited to narrow tasks, they analyze context, plan actions, execute steps, and learn from outcomes. They are goal-oriented.

AI 251
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How to Lead a B2B CX Transformation Program—And Avoid Costly Mistakes

ECXO

Advanced analytics and machine learning are opening new possibilities in CX transformation. Continuous Improvement and Innovation in CX Unlike a finite project, CX transformation is never truly finished. Innovation goes hand-in-hand with continuous improvement.

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From Asking to Knowing: How AI Is Replacing B2B Customer Surveys—Not If, but When

eglobalis

These health scores are increasingly powered by machine learning. One manufacturing tech company, for example, discovered through IoT telemetry that a clients device usage dropped sharply in one regiontriggering a check-in that uncovered a support issue.

B2B 304
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How AI can help manufacturers revamp their supply chains and be more sustainable

Zendesk

There has been plenty for the manufacturing industry to be concerned about in recent times. Despite the challenges, the manufacturing industry continued to grow in 2022. Only those manufacturers that continue to adapt will thrive, and AI plays a major role in revolutionizing operations. And yet, there are causes for optimism.

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What’s Actually Happening in AI and How Uniphore Is Advancing Language Understanding

Uniphore

However, advances in the field are facilitating innovation and extending human capabilities. For example, AI and machine learning project AlphaFold is transforming understanding of how the human body produces protein, which will drive the creation of new drugs to fight diseases. Reinforcement Learning. Manufacturing.

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How customer support can keep up with customer expectations

Intercom, Inc.

Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service. A new breed of innovative businesses, like Monzo, is going the other way. 1 obstacle for these executives.