Zendesk

MAY 24, 2023

It’s fair to say the manufacturing industry is on the fast track to digital transformation. It’s no surprise that manufacturers are looking for ways to cut costs while still maintaining quality. Here are four ways manufacturers are using AI in customer support and seeing big results.

Manufacturing 52

Manufacturing AI Artificial Intelligence Invoicing 52

Zendesk

MAY 9, 2023

It’s fair to say the manufacturing industry is on the fast track to digital transformation. It’s no surprise that manufacturers are looking for ways to cut costs while still maintaining quality. Here are four ways manufacturers are using AI in customer support and seeing big results.

Manufacturing 52

Manufacturing AI Artificial Intelligence Invoicing 52

Uniphore

JANUARY 25, 2022

As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. And now they’re a manufacturer of one of the world’s top cars. Lastly, machine learning (ML) enables AI-based systems to “learn” and improve from experience without being explicitly programmed.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Sprinklr

OCTOBER 7, 2021

Competitive benchmarking is not a new concept; in fact, Xerox first began the practice in 1979 to analyze unit production costs in manufacturing operations. With AI-powered machine-learning models, you can determine if competitor posts are likely to be paid or organic. Paid strategy. Get started today with no obligation.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Intercom, Inc.

DECEMBER 5, 2019

AI is based upon constantly evolving machine-learning models, so it’s important for companies to understand and be able to explain how the data is being handled and processed. We had to wait a long time for those innovations to become useful to individual consumers, and now it seems like we’re on the cusp of mass adoption.

Artificial Intelligence 118

Artificial Intelligence AI Start-ups Outlook 118

Intercom

AUGUST 2, 2023

With all this focus on cutting-edge technologies and product innovation, are we embracing the customer experience as a major value-driver, or are we treating it as an afterthought? In today’s fast-paced and competitive business landscape, innovation has become quite the buzzword.

Innovation 52

Innovation CX Non-Profits AI 52

CommBox

JULY 11, 2024

In the manufacturing industry, many processes have changed, improving production capabilities through automation, predictive maintenance, and quality control. AI is valuable in busy customer service centres, providing innovative solutions that enhance operational efficiency and customer satisfaction.

Sentiment Analysis 52

Sentiment Analysis Artificial Intelligence AI Predictive Analytics 52

SugarCRM

SEPTEMBER 15, 2022

It’s no secret that the manufacturing industry has suffered greatly from the aftermath of COVID-19. Leading Industry experts are now seeing four key trends that are keeping manufacturers awake at night that must be addressed for organizations to successfully come to speed with new customer and market needs: Embracing digital transformation.

Manufacturing 26

Manufacturing CRM Artificial Intelligence ML 26

InteractionMetrics

MAY 19, 2025

Use Case: A B2B manufacturer interviews long-term clients to understand why repeat orders have slowedrevealing issues with documentation and perceived product complexity. #3. Machine learning algorithms can predict customer behaviors and optimize marketing efforts, enhancing the overall effectiveness of customer experience research.

B2B 52

B2B Customer Experience CEM AI 52

SugarCRM

AUGUST 19, 2019

The global manufacturing industry is changing rapidly. Driven by the phenomenal pace of technology and ever-increasing customer expectations, modern manufacturing businesses – from producers through to wholesalers and distributors – have had to adapt to a entirely new set of rules. Continued investment in IoT.

Manufacturing 20

Manufacturing Sales CRM Predictive Analytics 20

SugarCRM

FEBRUARY 15, 2019

From steam engines to electrical outlets to computer terminals to AI chatbots, the rate of innovation is accelerating and the world is getting better for it. Water and steam power were the centerpoint of the First Industrial Revolution and powered the advent of modern mass manufacturing techniques. Now that the Industry 3.0

Artificial Intelligence 35

Artificial Intelligence Manufacturing Machine Learning Innovation 35

Steven Van Belleghem

SEPTEMBER 15, 2020

As with many innovations, voice offers both an opportunity and a threat: the risk is that the voice intermediary will take their place in the customer relationship and thus become a gatekeeper that influences consumers on where to shop (not necessarily with them). One in which the customer is in fact completely taken out of the equation.

Retail 59

Retail E-commerce Machine Learning Entertainment 59

C3Centricity

SEPTEMBER 24, 2017

I had already been speaking about the need for businesses to prepare for the dramatic change that was coming thanks to technological innovation. The largest food manufacturers are trying to compete by lowering “bad” ingredients and increasing “good” ingredients in their mass-produced brands.

Technology 48

Technology Technology Manufacturing Transportation 48

Intercom, Inc.

OCTOBER 31, 2019

No, the amazing innovation of the iPhone was simply to bring a new generation of user interface to market with the touchscreen – and to really enable a different interaction that people have with the computing devices. You take, for example, the iPhone. How can it really, really help businesses outside of just, say, managing a calendar?

Start-ups 169

Start-ups Technology Technology AI 169

eglobalis

DECEMBER 17, 2024

Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers. The customer experience (CX) landscape is undergoing a seismic transformation , with 2025-6 poised to be a defining year.

AI 375

AI CX Sentiment Analysis Net Promoter Score 375

SurveySensum

JULY 14, 2020

He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer. Arie Goldshlager – Customer Strategy, Customer Analytics, Innovation Consultant.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

SEPTEMBER 19, 2022

Do you know how GoPro, the action camera manufacturer manages to nail customer experience with each new product release? This co-creation with customers has also made GoPro far advanced in product development and innovation. Like life-long learning, there is no end to customer service improvement. The end result?

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

Neosperience

AUGUST 24, 2020

In this article, we will talk about the opportunities for growth and innovation in furniture and design industries. . The recovered images are then analyzed by Machine Learning algorithms that allow you to highlight the behavior of visitors. . How does it work? . What information does it provide? .

B2C 52

B2C B2B Retail Artificial Intelligence 52

SugarCRM

SEPTEMBER 23, 2019

Its developers and technology experts have extensive track records in implementing and configuring Sugar for companies in a wide array of industries — medical, manufacturing, nonprofit, financial and more. The opportunity to be a sponsor is our way of supporting a dynamic community of innovative minds. We are proud to take part!

Artificial Intelligence 24

Artificial Intelligence Sentiment Analysis Machine Learning Social Media 24

Gainsight

JULY 22, 2019

Did innovation somehow slow down? All of these features represent a bit of that bleeding-edge technological innovation that doesn’t seem to get enough credit when it’s behind-the-scenes powering other businesses on to success. Is the future just way less futuristic than we were hoping for? Workflow Engine (CS, CX, CDP, RO).

Engineering 40

Engineering Innovation Machine Learning Manufacturing 40

Gainsight

JULY 22, 2019

Did innovation somehow slow down? All of these features represent a bit of that bleeding-edge technological innovation that doesn’t seem to get enough credit when it’s behind-the-scenes powering other businesses on to success. Is the future just way less futuristic than we were hoping for? Workflow Engine (CS, CX, CDP, RO).

Engineering 40

Engineering Innovation Machine Learning Manufacturing 40

eglobalis

NOVEMBER 19, 2024

From healthcare breakthroughs to cutting-edge industrial systems, algorithmic experimentation empowers organizations to test, iterate, and refine their approaches rapidly, driving faster innovation and reduced risk. AI and algorithmic models are reshaping how organizations tackle challenges, innovate, and create impact.

B2B 533

B2B Agriculture CX Construction 533

eglobalis

JANUARY 20, 2025

Innovative Product Design and Customization Innovation in product design tailored to customer needs can significantly enhance loyalty. This approach not only enhances product relevance but also positions companies as trusted innovation partners. To achieve this, businesses must integrate AI-powered tools within their operations.

B2B 451

B2B Predictive Analytics AI Innovation 451

eglobalis

MAY 4, 2025

The evidence reveals a confident yet humble truth: when applied responsibly, AI is enabling pharma and biotech to deliver better medicines faster while centering care around the patients needs a true win-win for innovation and health. Major pharmaceutical companies are increasingly partnering with AI startups to tap into these capabilities.

Pharmaceutical 314

Pharmaceutical Artificial Intelligence Hospitality Hospitality 314

Comm100

FEBRUARY 17, 2025

It was a release of seismic proportions, that fundamentally shaped how developers and hardware manufacturers approached product development. Its not just following recipes anymore; its learning how to cook based on whats in the pantry and even predicting what ingredients you might need next. AI is having a similar moment.

Sports 52

Sports AI Machine Learning Gaming 52

SugarCRM

JANUARY 30, 2025

Sugar revenue intelligence ( sales-i ) leverages Machine Learning and AI capabilities to drive proactive alerts to end users i.e. flag missed up/cross/switch sell opportunities, uncover hidden revenue streams through, identify churn risk before it is too late etc.

CRM 26

CRM ML Predictive Analytics Data Entry 26

SugarCRM

DECEMBER 17, 2024

The CRM is a a good fit for companies seeking a highly adaptable solution without unnecessary complexity but still want to benefit from machine learning and AI-driven models. Sales and Marketing Capabilities Microsoft Dynamics Microsoft Dynamics offers advanced sales and marketing automation features powered by AI and machine learning.

Compliance 26

Compliance CRM ML Finance 26