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CX 2025: The AI Revolution That Will Leave Your Business Behind

eglobalis

Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers. The customer experience (CX) landscape is undergoing a seismic transformation , with 2025-6 poised to be a defining year.

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AI and Real-Time Tech vs. Traditional CX Surveys: Who Will Win the Upcoming Battle?

eglobalis

The goal: a comprehensive analysis of whether these innovations can truly supplant old-school surveys, and what that means for the future of customer experience management. Using natural language processing (NLP) and machine learning, companies can interpret the tone and emotion behind customer interactions on a massive scale.

AI 312
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How to Lead a B2B CX Transformation Program—And Avoid Costly Mistakes

ECXO

Advanced analytics and machine learning are opening new possibilities in CX transformation. Continuous Improvement and Innovation in CX Unlike a finite project, CX transformation is never truly finished. Innovation goes hand-in-hand with continuous improvement.

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How AI can help manufacturers revamp their supply chains and be more sustainable

Zendesk

There has been plenty for the manufacturing industry to be concerned about in recent times. Despite the challenges, the manufacturing industry continued to grow in 2022. Only those manufacturers that continue to adapt will thrive, and AI plays a major role in revolutionizing operations. And yet, there are causes for optimism.

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What’s Actually Happening in AI and How Uniphore Is Advancing Language Understanding

Uniphore

However, advances in the field are facilitating innovation and extending human capabilities. For example, AI and machine learning project AlphaFold is transforming understanding of how the human body produces protein, which will drive the creation of new drugs to fight diseases. Reinforcement Learning. Manufacturing.

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How customer support can keep up with customer expectations

Intercom, Inc.

Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service. A new breed of innovative businesses, like Monzo, is going the other way. 1 obstacle for these executives.

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How manufacturers can cut service costs with AI

Zendesk

It’s fair to say the manufacturing industry is on the fast track to digital transformation. It’s no surprise that manufacturers are looking for ways to cut costs while still maintaining quality. Here are four ways manufacturers are using AI in customer support and seeing big results.