Execs In The Know

AUGUST 12, 2024

Sentiment analysis offers a practical way for businesses to monitor and respond to customer emotions within seconds. What Is Sentiment Analysis? Zendesk defines sentiment analysis as a metric that businesses use to measure customer perceptions and feelings toward their brand.

Sentiment Analysis 52

Sentiment Analysis AI CX Machine Learning 52

Intercom, Inc.

MAY 22, 2019

Deepa joined me for a chat about everything from ways to prioritize customer experience to going all-in on machine learning. The customer defines the problem, but it’s on you to do root-cause analysis and solve the problem with your technology. Lessons on building machine learning. Short on time?

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Fonolo

FEBRUARY 16, 2021

We’re expecting many more exciting innovations in the next few months. Here are the latest and greatest call center technologies: AI-Powered Voice Biometrics & Analysis. Voice-biometrics and AI-powered real-time analysis are both technologies we expect to blossom in the coming years. Contact Center Trends 2021.

Technology 134

Technology Technology Contact Center Sentiment Analysis 134

ECXO

MARCH 24, 2024

Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities. However, like any other innovative technology, it also comes with its own set of challenges.

AI 156

AI Customer Experience Social Media Machine Learning 156

CommBox

JULY 11, 2024

AI is valuable in busy customer service centres, providing innovative solutions that enhance operational efficiency and customer satisfaction. It includes applications like chatbots, sentiment analysis tools, and predictive analytics. In 2024, AI will continue transforming customer-business interactions.

Sentiment Analysis 52

Sentiment Analysis AI Artificial Intelligence Predictive Analytics 52

Logicalware

NOVEMBER 23, 2023

Xiaopeng envisions its future in two key aspects: as a productivity booster and as an innovation accelerator. AI as an innovation accelerator Beyond boosting productivity, Xiaopeng emphasises how AI can act as an innovation accelerator, creating new possibilities tailored to specific industries or functions.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

SugarCRM

JULY 7, 2022

Businesses need to use a CRM that incorporates artificial intelligence (AI) and machine learning (ML) into its functionality to augment staff knowledge and help prioritize workload focus. CRMs that use sentiment analysis can automatically redirect sensitive incoming cases to more skilled or senior customer service/support agents.

Technology 55

Technology Technology Data Entry ML 55

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Since Qualtrics is a rather versatile solution, you can also do advanced statistical analysis such as regression, cluster, and correlation analysis.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans. It includes techniques such as machine learning, natural language processing, and computer vision. Google Lens is an example of image recognition.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Execs In The Know

FEBRUARY 5, 2024

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

Experience Investigators

MAY 7, 2024

Artificial intelligence is the ability of machines to exhibit human-like intelligence. It involves a few areas, such as machine learning, neural networks, and natural language processing. Predictive Analytics and Sentiment Analysis : AI algorithms can sift through vast amounts of customer data. AI is nothing new.

AI 52

AI Sentiment Analysis Artificial Intelligence Customer Experience 52

Zendesk

NOVEMBER 28, 2023

Bots and virtual assistants Bots and virtual assistants are types of conversational AI that use deep learning , machine learning algorithms, and natural language processing (NLP) to learn from human interactions. It’s also a cloud computing provider offering AI and machine learning services.

AI 52

AI ML Machine Learning Artificial Intelligence 52

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Derive significant insights from customer feedback by utilizing text and sentiment analysis.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Hodusoft

AUGUST 29, 2024

Besides these two main types of AI, other popular AI systems include- Machine Learning (ML): A subset of AI, which uses algorithms that learn from existing data, or unsupervised learning. Deep Learning: A type of machine learning that involves learning from data using artificial neural networks.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

UJET

DECEMBER 10, 2020

Advanced NLP looks at sentences as a whole and can infer not only rudimentary key phrases but more complex intent, sentiment, tone, and nuanced requests. Machine learning (ML) is computer programming that enables AI to adjust interactions with humans by analyzing, or learning from, previous interactions.

ML 72

ML Customer Service AI Sports 72

UJET

DECEMBER 10, 2020

Advanced NLP looks at sentences as a whole and can infer not only rudimentary key phrases but more complex intent, sentiment, tone, and nuanced requests. Machine learning (ML) is computer programming that enables AI to adjust interactions with humans by analyzing, or learning from, previous interactions.

ML 72

ML Customer Service AI Sports 72

Zonka Feedback

DECEMBER 26, 2023

In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. These innovative technologies are reshaping the way we gather and interpret information, providing unprecedented insights and efficiency. The future of surveys is here, powered by AI!

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

CSAT.AI

FEBRUARY 27, 2019

The call center has evolved into the contact center through a variety of technological innovations that followed the trusty telephone. ( Developers can use the API to build applications capable of performing sentiment analysis, spam detection, document classification, purchase prediction, and more.”. Now for some real pie!

Contact Center 52

Contact Center AI Sentiment Analysis Artificial Intelligence 52

Ameyo Callversations

AUGUST 24, 2022

These efforts are based on a combination of AI, NLP and Machine Learning (ML). Sentiment Analysis for Chatbot Behavior. This is where sentiment analysis is crucial to train chatbots with human-like capabilities. Modifying the responses to be delivered based on the customer’s view about the business.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Intercom

JULY 13, 2023

Embracing a new era The hype around ChatGPT might be very new, but artificial intelligence (AI) and machine learning (ML) have actually been around for quite some time. Heading up the Customer Support team at Intercom, I have had the privilege to get early access to some of the innovation that we’re driving in this space.

AI 69

AI ML Sentiment Analysis Artificial Intelligence 69

Zendesk

MAY 31, 2023

Yuma brings the power of the latest innovations in AI and LLMs to Zendesk. Yuma learns from historical conversations, help centers, content pages, macros, and Shopify products. Agents can view a summary of the problem, an overview of the proposed solution, and a sentiment analysis powered by ChatGPT.

E-commerce 52

E-commerce Sentiment Analysis AI Machine Learning 52

SurveySensum

NOVEMBER 26, 2024

Analytics and Reporting Qualtrics: Qualtrics offers advanced analytics and reporting capabilities like predictive analysis, text and sentiment analysis, and advanced statistical analysis like regression, cluster, and correlation analysis. With its innovative and AI-driven capabilities.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

Zendesk

JANUARY 25, 2024

Now, businesses are utilizing AI models that use machine learning to create human-like, conversational interactions. Using machine learning, natural language processing (NLP), and automation technologies, AI’s potential is seemingly limitless. With AI, you get innovative tools that make this less of a guessing game.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

SurveySensum

SEPTEMBER 19, 2022

This co-creation with customers has also made GoPro far advanced in product development and innovation. Like life-long learning, there is no end to customer service improvement. There is too much data to analyze manually, so the best alternative available is, text and sentiment analysis. . The end result?

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

SurveySensum

FEBRUARY 11, 2022

Leverage the potential of machine learning with SurveySensum’s text analysis. It helps you identify top customer complaints from thousands of the feedback pool and gives you insights into your customers’ sentiments towards your brand/service/product. ? Text Analytics. Effortless and quick to update. Best features.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

C3Centricity

SEPTEMBER 24, 2017

I had already been speaking about the need for businesses to prepare for the dramatic change that was coming thanks to technological innovation. Therefore technology is used to enable quicker and deeper integration and analysis of all the information flowing into an organisation.

Technology 48

Technology Technology Manufacturing Transportation 48

SugarCRM

DECEMBER 17, 2024

The CRM is a a good fit for companies seeking a highly adaptable solution without unnecessary complexity but still want to benefit from machine learning and AI-driven models. Sales and Marketing Capabilities Microsoft Dynamics Microsoft Dynamics offers advanced sales and marketing automation features powered by AI and machine learning.

CRM 26

CRM Compliance ML Finance 26

SugarCRM

SEPTEMBER 23, 2019

The opportunity to be a sponsor is our way of supporting a dynamic community of innovative minds. Staying on top of trends such as social media, artificial intelligence, machine learning and marketing automation, as well as when and how to use them, can be a risky proposition when done incorrectly. We are proud to take part!

Sentiment Analysis 24

Sentiment Analysis Artificial Intelligence Machine Learning Social Media 24