Remove Innovation Remove Machine Learning Remove Transportation
article thumbnail

Reading list: Platforms, ecosystems, and partnerships

Intercom, Inc.

Every economy has basic infrastructure needs: from land to live on, to transport and communications systems to keep the economy connected.”. Where do you begin and what are the important factors you need to consider? Infrastructure is usually a good place to start. The pains of growing a platform. Jeetu Patel, Box.

article thumbnail

4 Customer Experience Lessons we can learn from Grab

Steven Van Belleghem

Diversification has become a big part of innovation, and Grab is completely on board with that trend. It works with governments, banks, insurers and telco players in order to make transportation and transactions safer, more affordable, and more reliable. 2. Get out of your own lane. What about you? So what about your company?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Mountain communities and digitization: towards technological innovation

Neosperience

Mountain tourism: innovation and challenges Mountain communities , in which more than half of Italy’s territory falls, constitute a territorial system endowed with a great tangible and intangible cultural heritage. .”

article thumbnail

Off Script: Reinventing customer service with AI

Intercom

In this episode of Off Script, our VP of AI, Fergal Reid , talks about the evolution of machine learning, the challenges of applying it to customer service, and what it takes to build exceptional products. These breakthroughs belong in the sub-part of machine learning or artificial intelligence called natural language processing.

AI 91
article thumbnail

Nowhere to Go But Up: Bold AI Predictions for 2022

Uniphore

As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. Automotive, healthcare, retail, banking, transportation, entertainment, education, human resources, legal services – and more. And it’s a two-way street. Take delivery tracking, for example.

AI 130
article thumbnail

VISION 2020

DMG Consulting

We’ve entered the new decade with great momentum in technological innovation. The changing workforce will drive much of the innovation in companies. VISION 2020. By Donna Fluss. View this document on the publisher’s website. DMG’s crystal ball shows an amazing outlook for the world of service and contact centers.

article thumbnail

Technology is the Enabler not the Disruptor (So Stop Using it as an Excuse)

C3Centricity

I had already been speaking about the need for businesses to prepare for the dramatic change that was coming thanks to technological innovation. How many manufacturers will survive as the market for personalised road transport collapses? His five simple examples brought it home more powerfully than I have ever done before.