Intercom, Inc.

SEPTEMBER 9, 2022

GPT-3 can create human-like text on demand, and DALL-E, a machine learning model that generates images from text prompts, has exploded in popularity on social media, answering the world’s most pressing questions such as, “what would Darth Vader look like ice fishing?” It’s all about artificial intelligence and machine learning.

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

eglobalis

MARCH 30, 2025

The goal: a comprehensive analysis of whether these innovations can truly supplant old-school surveys, and what that means for the future of customer experience management. Using natural language processing (NLP) and machine learning, companies can interpret the tone and emotion behind customer interactions on a massive scale.

AI 320

AI CX Sentiment Analysis Predictive Analytics 320

SurveySensum

JANUARY 20, 2025

Sentiment analysis is the process of analyzing open-ended feedback using AI technologies like natural language processing, machine learning, and text analytics. However, most customer feedback comes as unstructured datalacking a common shape or formwhich can make analysis time-consuming and complex. Lets dive in and explore.

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

Hodusoft

OCTOBER 17, 2024

Machine Learning (ML) In the last few years, ML is proving to be a game changer for call centers and customer-facing organizations. Natural Language Processing (NLP) NLP enables machines to understand and interpret human language in a meaningful way. Transform Your Call Center with AI & Omnichannel Solutions Today!

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

Lumoa

OCTOBER 31, 2021

Tailored for any device, respondents can engage from anywhere through proprietary machine-learning technology that automatically detects question types and answer options, translating them into an online survey that can be reviewed and customized.

VOE 78

VOE VOC Unstructured Data Artificial Intelligence 78

Sprinklr

OCTOBER 7, 2021

Manual data collection. The volume and complexity of unstructured data is growing exponentially and brings new challenges. Spending time on manual data collection means less time for analysis and insights and creates delays in communicating those insights to key stakeholders. Paid strategy.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Lightico

JUNE 6, 2024

IDP (Intelligent Document Processing): The Mastermind IDP elevates automation further by combining OCR’s text recognition with machine learning (ML) and natural language processing (NLP). IDP Pros: Intelligent Automation : Leverages ML and NLP to understand document context, extracting meaningful data with high accuracy.

AI 52

AI Unstructured Data Machine Learning Compliance 52