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Are you doing change to people or with people? – Interview with Phil Lewis and Claire Croft of Corporate Punk

Adrian Swinscoe

Today’s interview is with Phil Lewis and Claire Croft of Corporate Punk, an award-winning management consultancy that helps clients innovate and transform their business culture. Phil […] The post Are you doing change to people or with people?

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The Future of Customer Research Teams: Innovating for Success in 2024 and Beyond

Beyond Philosophy

The Future of Customer Research Teams: Innovating for Success in 2024 and Beyond AI’s enthralling me these days, and it seems the world’s caught in the same spell. The Financial Times selected Beyond Philosophy as one of the best management consultancies for four years. Please tell us how we are doing!

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The Future of Contact Centers is Enriching Human Interactions. Are You Prepared?

Beyond Philosophy

18:48 Goodmanson describes how software innovation will alleviate some of the stresses and pain points associated with a call center employee’s daily work. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. Follow Colin on LinkedIn and Twitter.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer.

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3 ways to use social selling to boost your financial services strategy

Sprinklr

The enterprise that does not innovate ages and declines, and in a period of rapid change such as the present, the decline will be fast” – Peter Drucker, renowned management consultant, educator, and author.

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Meet your first wave speakers for Customer Success Summit 2018

Totango

With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Krista Glantschnig. VP, Global Head Digital Customer Engagement. Christopher McNamara. VP, Customer Success.

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Don’t panic! Here are the many advantages to a recession

Beyond Philosophy

10:09 Ryan explores the effects of breakdown on breakthroughs and innovations in corporate structure. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. 14:29 We look at how changing before change is forced upon you can help your business during recession.