Customer Think

JANUARY 9, 2024

Podcast Today’s interview is with Phil Lewis and Claire Croft of Corporate Punk, an award-winning management consultancy that helps clients innovate and transform their business culture.

Management Consulting 45

Management Consulting Innovation 45

Qualtrics

OCTOBER 19, 2021

Since its inception in March 2018, the Qualtrics Partner Network (QPN) has provided organizations with access to best-in-class experience management consulting, technology, and services. To recognize the shared client successes and innovation enabled through QPN, we’re celebrating our third annual Partner of the Year Awards.

Innovation 52

Innovation Management Consulting B2B Technology 52

Customer Bliss

JULY 4, 2017

They won CX Innovation Awards in both 2015 and 2016, so he seemed like a great person to bring on and discuss what he’s doing with his team — and how/why. Sandy Spring Bank received the 2015 CX Innovation Award given to the top 5 organizations globally by the Customer Experience Professionals Association. Episode Overview.

CX 57

CX Net Promoter Score Real Estate Manufacturing 57

Beyond Philosophy

MARCH 16, 2023

In other words, we see a smaller spread between top and bottom than we used to, which is what you might expect from the strategic management and marketing perspective. After all, whenever someone comes in with a competitive advantage, everyone adopts that innovation as quickly as possible to keep up with that company. Click here.

Customer Satisfaction 88

Customer Satisfaction Technology Technology Customer Experience Management 88

Totango

JANUARY 22, 2018

With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Krista Glantschnig. VP, Global Head Digital Customer Engagement. Christopher McNamara. VP, Customer Success.

Management Consulting 48

Management Consulting Gaming Education Customer Loyalty 48

Kerry Bodine

OCTOBER 12, 2016

And, of course, we’ve seen tech giants, management consulting firms, and even financial services companies gobbling up UX and service design firms. Cross-industry pollination drives service innovation. IBM has built the largest internal design team on the planet. Not much at all.

Management Consulting 48

Management Consulting Start-ups Touchpoint Innovation 48

Kerry Bodine

OCTOBER 12, 2016

And, of course, we’ve seen tech giants, management consulting firms, and even financial services companies gobbling up UX and service design firms. Cross-industry pollination drives service innovation. IBM has built the largest internal design team on the planet. Not much at all.

Management Consulting 48

Management Consulting Start-ups Touchpoint Innovation 48

Confirmit

JULY 10, 2017

He spent thirty years as a high-level Human Capital Management consultant, helping some of the world’s largest corporations rebuild a culture that fosters productive engagement, earning him several distinctive awards and honors.

Business Administration 40

Business Administration Voice of the Employee Management Consulting Innovation 40

Gainsight

MARCH 1, 2024

Initially, as a Management Consultant, I steered clients towards strategic decisions. This is the type of innovation that I expect to continue. Ejieme Eromosele GM of EMEA, Quiq Years in CS: Formally, I’ve been in customer success for five years as a VP of Customer Success.

Artificial Intelligence 59

Artificial Intelligence Management Consulting Technology Technology 59

1 to 1

JANUARY 18, 2021

Online retailers, meanwhile, leaned into efforts to replicate the in-store experience with virtual reality tools that let shoppers try on clothes and jewelry from home and other innovations. The question is, which of these innovations will we keep?” Joel asked. The customer has really spoken with where their money has gone.”

Retail 36

Retail Innovation Management Consulting Gaming 36

Fonolo

FEBRUARY 13, 2019

The availability of this information helps the whole industry become more innovative. About 50% were executive, director, or manager level, with the rest an even mix between IT managers, consultants, analysts, and corporate executives. Below are four reports that we think are worth your time.

Contact Center 57

Contact Center Technology Technology Customer Service 57

ProProfs

FEBRUARY 15, 2022

Top eLearning companies provide great service to training companies, enterprises, and training managers with their eLearning development solutions. learning management systems. project managers. consulting & coaching. Focus On Research, Exploration, & Innovation. Consulting & Coaching.

Non-Profits 52

Non-Profits Start-ups Innovation Artificial Intelligence 52

Customer Bliss

MARCH 28, 2019

In my conversation with Allison Pickens, the Chief Operating Officer at Gainsight , a customer success SaaS organization, you’ll hear how her background in strategy and management consulting, and investment banking, allowed her to thrive in her current position. Don’t Be Afraid Innovate. Click To Tweet.

Management Consulting 52

Management Consulting Start-ups CX Engineering 52

SugarCRM

JUNE 26, 2019

Seth Howell, Client Manager. Reason #11: Innovations of the Past Translate to Those of the Future. Sugar has continued to be an innovative product over the years, and I love that I am able to work with an application that continues to think of new ways to make the experience better for CRM administrators.

Sales 20

Sales CRM Innovation Management Consulting 20

Intercom, Inc.

MAY 21, 2018

So who shall save us from the bean-counting, TPS report-filing, boring-at-best, oppressive-at-worst regime of scientific management? Kirk to Taylor’s Spock, Drucker was also a management consultant, but he wasn’t all that much of a numbers guy. Peter Drucker, that’s who. Peter Drucker. Therein lies the art of process design.

Start-ups 200

Start-ups Management Consulting Education Innovation 200

SugarCRM

SEPTEMBER 23, 2019

Sugar’s growing network of project managers, consulting firms and custom developers help businesses squeeze as much ROI as possible out of our customer experience platform. The opportunity to be a sponsor is our way of supporting a dynamic community of innovative minds. We are proud to take part!

Artificial Intelligence 24

Artificial Intelligence Sentiment Analysis Machine Learning Social Media 24

Hodusoft

DECEMBER 11, 2024

Paul Hagen, a former Forrester CX analyst and the present head of Customer Experience & Innovation Strategy at West Monroe Partners, believes 75 percent of CX initiatives fail on execution. Falling Short in Innovation Legendary business icon Steve Jobs famously said, “Innovation is the only way to win.”

AI 52

AI CX Contact Center Omnichannel 52