Fonolo

FEBRUARY 13, 2019

Our inboxes here at Fonolo HQ are full of great reports covering call center technology and trends. The availability of this information helps the whole industry become more innovative. Our favorite chart: Report #2: Contact Center Technology Survey. Below are four reports that we think are worth your time.

Contact Center 57

Contact Center Technology Technology Customer Service 57

Totango

JANUARY 22, 2018

With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development.

Management Consulting 48

Management Consulting Gaming Education Customer Loyalty 48

Customer Bliss

JULY 4, 2017

They won CX Innovation Awards in both 2015 and 2016, so he seemed like a great person to bring on and discuss what he’s doing with his team — and how/why. Sandy Spring Bank received the 2015 CX Innovation Award given to the top 5 organizations globally by the Customer Experience Professionals Association. Episode Overview.

CX 57

CX Net Promoter Score Real Estate Manufacturing 57

Gainsight

MARCH 1, 2024

As we stand at the cusp of technological advancements and evolving consumer expectations, it’s imperative to glean insights from those at the forefront of driving CS forward. CS leaders will continue to be tasked to do more with less, so technology will continue to be at the center of the CS playbook.

Artificial Intelligence 59

Artificial Intelligence Management Consulting Technology Technology 59

ProProfs

FEBRUARY 15, 2022

Top eLearning companies provide great service to training companies, enterprises, and training managers with their eLearning development solutions. learning management systems. project managers. consulting & coaching. Focus On Research, Exploration, & Innovation. Consulting & Coaching.

Non-Profits 52

Non-Profits Start-ups Innovation Artificial Intelligence 52

1 to 1

JANUARY 18, 2021

Online retailers, meanwhile, leaned into efforts to replicate the in-store experience with virtual reality tools that let shoppers try on clothes and jewelry from home and other innovations. The question is, which of these innovations will we keep?” Joel asked. The customer has really spoken with where their money has gone.”

Retail 36

Retail Innovation Management Consulting Gaming 36

SugarCRM

JUNE 26, 2019

Seth Howell, Client Manager. Reason #11: Innovations of the Past Translate to Those of the Future. Sugar has continued to be an innovative product over the years, and I love that I am able to work with an application that continues to think of new ways to make the experience better for CRM administrators.

Sales 20

Sales CRM Innovation Management Consulting 20

Intercom, Inc.

MAY 21, 2018

So who shall save us from the bean-counting, TPS report-filing, boring-at-best, oppressive-at-worst regime of scientific management? Kirk to Taylor’s Spock, Drucker was also a management consultant, but he wasn’t all that much of a numbers guy. I read that definition in a book about education by technology critic Neil Postman.

Start-ups 200

Start-ups Management Consulting Education Innovation 200

SugarCRM

SEPTEMBER 23, 2019

Sugar’s growing network of project managers, consulting firms and custom developers help businesses squeeze as much ROI as possible out of our customer experience platform. MasterSolve is a business and technology consultancy with deep expertise in CRM, marketing automation and customer engagement.

Artificial Intelligence 24

Artificial Intelligence Sentiment Analysis Machine Learning Social Media 24

Hodusoft

DECEMBER 11, 2024

Paul Hagen, a former Forrester CX analyst and the present head of Customer Experience & Innovation Strategy at West Monroe Partners, believes 75 percent of CX initiatives fail on execution. Falling Short in Innovation Legendary business icon Steve Jobs famously said, “Innovation is the only way to win.”

AI 52

AI CX Contact Center Omnichannel 52